Req ID: RQ174936

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: None

Job Family: Software Development

Skills:

BMC Helix,BMC Remedy,ITSM

Certifications:

CompTIA - Security+ - CompTIA

Experience:

7 + years of related experience

US Citizenship Required:

Yes

Job Description:

Join General Dynamics IT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy Enterprise Service Desk (NESD) program is seeking Advisor level Remedy/Helix Developer to join their team.

This is a remote teleworking opportunity!

This position is an integral part of the NESD Helix engineering team and coordinates, researches, designs, develops, tests, and/or modifies BMC Helix/Remedy software and integrated interfaces in a SAAS model:

Work with our cross-functional onboarding teams to bring on additional customers to our BMC Helix/Remedy software suite focusing on Foundation Data, Incident, Knowledge, and data migration interfaces via SmartIT, DWP, RESTAPI, and Web Services.

Work with the Helix engineering team and cross-functional knowledge and operations teams to maintain the integrity of multiple Remedy/Helix environments in a cloud environment by utilizing appropriate configuration control practices with defined change management processes.

Be well versed in identifying gaps from out of the box workflow and scoping custom BMC Remedy/Helix solutions for the expansion of this tool into additional functional areas of the DoD program.

Proven ability to document requirements, customizations, and changes.

Responsible to know and convey ITIL and ITSM process flows within Helix.

Work directly with the Remedy/Helix Engineering team on several tasks that include report writing, data analysis, account management, and continual service improvement initiatives.

Basic Qualifications:

BS degree; additional years of experience may be considered in lieu of degree

8+ years of BMC Remedy/Helix experience specifically with BMC Accredited Administrator, Remedy/Helix Developer Studio experience and AWS GovCloud

Experience with BMC Remedy version 20.x or higher

Specialize in one or more of the following: Incident Management, SmartIT, DWP, Knowledge Management, Service Level Management, Foundation Data structures and Data Import Tool, Atrium Core, and/or Smart Reporting

Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data

Experience working in an Agile project methodology environment.

ITIL Foundation a plus

JIRA a plus, but not required

Security+ certification ; must be able to obtain within 3 months of start

Secret clearance

WHAT CAN GDIT OFFER YOU?

Excellent customizable health benefits (Medical, Dental and Vision)

401K with company match

Flexible work week

Educational Assistance and eLearning

Internal mobility team dedicated to employee advancement

Rewards and Recognition programs

Innovative and collaborative environment encouraging of highly motivated critical thinking

The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.