When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. We offer an array of opportunities - service technician jobs, installation technician jobs, security installation jobs, engineers, and project manager jobs to name a few. Start your career with us today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

　　Allied Universal is looking to hire a Security Intervention Specialist. The primary function of the Security Intervention Specialist is to monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency. This is a 24/7 call center environment that requires individuals to sit for long periods of time.

　　Pay: $18.00 per hour

　　Schedule: Evening shift (3:00pm - 11:00 pm)

　　ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

　　Provides coaching and feedback to operators; identifying areas for training to ensure alarm board panels/video alarms/burglary and fire alarms/call center is operated accurately while meeting goals and deadlines

　　Serves as a resource in answering questions regarding interpretation of data to be keyed or verified

　　Training and development of new and existing staff

　　IT support or technical support background is a plus

　　Investigates and professionally resolves inquiries and complaints that require Supervisory level intervention

　　Respond to customer inquiries

　　Compiles and reviews daily/weekly reports to guarantee standards for quality and productivity are maintained

　　Develops and maintains a team-oriented relationship with other departments, so that, company goals and objectives are met or exceeded

　　Performs the work of the Security Intervention Specialist/Customer Service Rep in order to meet high volume demands when necessary

　　Must attend scheduled meetings and company training meetings and seminars as required

　　Performs other duties as assigned by MaRC Manager or Assistant Manager

　　Assists with coordinating company functions, promotional events, employee reward/recognition programs, and meetings

　　Maintains strong working knowledge of current company policies and procedures, recommend improvements as needed

　　Assists with other special projects as requested by Manager

　　Assists with new site development, involving forms, maps, virtual patrol routes, contact information, and vulnerabilities

　　QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

　　High School Diploma or Equivalent

　　Must have language skills to read and interpret documents such as security logs, post orders, and other security correspondence. In addition, must be able to effectively verbally communicate to another in the English language to direct, control, and/or assist in the event of a crisis

　　Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must be highly organized and able to keep executive on track with required information available at all times

　　Proficient in all Microsoft Office applications

　　Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed.

　　Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.

　　Must have access to reliable transportation to get to work

　　Preferred Qualifications:

　　Minimum of two years (Concurrent) experience in law enforcement, security or the military

　　Minimum of two years’ experience controlling cameras; one year being in a security industry and/or position

　　BENEFITS:

　　Medical, dental, vision, basic life, AD&D, and disability insurance

　　Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements

　　Eight paid holidays annually, five sick days, and four personal days

　　Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

　　#LI-IM1

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Job ID: 2024-1153586

　　Location: United States-Michigan-Grand Rapids

　　Job Category: Security Officer