Grand Rapids, MI, United States19936_R202438013Mobility Fleet ServicesFleet Services By Cox Automotive keeps your fleet moving.

　　Fleet Services By Cox Automotive is one of the largest fleet maintenance companies in the country! We are currently operating with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with additional significant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.

　　Fleet Services By Cox Automotive is currently hiring a  Mobile Technician Leader  to join our Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

　　Duties:

　　Lead a team of 15+ technicians, provide leadership and guidance to deliver company results.Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.Retrieve, review and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency.Travel to technician and customer locations frequently.Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, billing, etc.Monitor operations to ensure that technicians comply with administrative and DOT policies and procedures, safety rules and regulations, applicable environmental and/or government regulations, and work is accomplished in a manner consistent with organizational standards and requirements.Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service truck, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively.Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits.Assist in the development of and/or adherence to a monthly budget.Coordinate with market team members to set goals and strategies for improving team and market productivity.Collaborate and coordinate with dispatch and sales team to ensure each tech has full schedule every day.Delegate work to technicians as unscheduled repair calls come in and coordinate with internal team accordingly.Participate in a regular safety meeting to review organizational safety information and messages to reiterate the safety culture of the company.Implement safety processes and procedures and monitor technicians' adherence to them.Provide guidance and expert advice to management, subordinates, or customers on technical, systems-, or process-related topics and encourage others to do the same.Collaborate with customers to provide solutions that meet customer vehicle maintenance requirements. Able to act as liaison between technicians and customers.Facilitate communication and problem solving across various organizational functions to resolve any issues.Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.Monitor inventory levels of equipment, parts, or tools across technicians.Interview, select, and train new technicians.Actively work across company organizations to resolve items related to the technician's role, such as HR, Parts/Pro