Job Summary

　　The purpose of the Microsoft Operations Specialist - Tier 1 is to process Microsoft orders and returns, post and maintain price lists/product availability, maintain customer agreement information, and respond to sales inquiries that pertain to Microsoft volume licensing orders.

　　This position reports to the Manager of Microsoft Operations.

　　This position is required to report to the SHI Somerset NJ office location as determined by SHI management.

　　About Us

　　Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

　　Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

　　Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

　　Continuous professional growth and leadership opportunities.

　　Health, wellness, and financial benefits to offer peace of mind to you and your family.

　　World-class facilities and the technology you need to thrive – in our offices or yours.

　　Responsibilities

　　Include, but not limited to:

　　Understand Microsoft’s ordering policies and apply them to the different Microsoft Licensing programs

　　Process orders & credits for sales reps via SHI Internal systems and Microsoft portal

　　Post & confirm Microsoft volume licensing price sheets to internal sites for sales reps to reference

　　Create Microsoft volume licensing part numbers in SHI’s Enterprise Resource Planning (ERP) system

　　Create and update customer agreements in Customer Relationship Management (CRM) and Entitlement Management System (EMS)

　　Monitor team email alias and respond to inquiries

　　Provide guidance for SHI’s global sales force on Microsoft volume licensing, pricing, and processes

　　Update and maintain Microsoft resources on internal sites as licensing programs change

　　Maintain positive relationships with Microsoft’s Processing, Sales Account & Operational teams

　　Qualifications

　　Completed Bachelor’s Degree OR relevant work experienceRequired Skills

　　Ability to handle large volume of orders and meet tight deadlines.

　　Ability to work in a fast-paced environment, while being flexible and adapting quickly to process changes

　　Ability to thrive in a team environment and also complete individual tasks

　　Excellent written and verbal communication skills

　　Ability to research & resolve problems

　　Organizational and time management skills

　　Ability to learn and use SHI’s internal systems

　　Preferred Skills

　　Basic understanding of Microsoft’s licensing programs

　　Experience with Microsoft Office tools such as Outlook, Word, Excel

　　Additional Information

　　The estimated annual pay for this position is $40,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

　　Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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　　Job Locations US-NJ-Somerset

　　Requisition ID 2024-16070

　　Approved Min (Total Target Comp) USD $40,000.00/Yr.

　　Compensation Structure Flat Base

　　Category Presales/Post Sales Support