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Mgr, Solution Consulting
Mgr, Solution Consulting-March 2024
Waltham
Mar 28, 2026
About Mgr, Solution Consulting

  At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

  With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

  Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

  Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

  What you get to do in this role:

  The Solution Consulting (pre-sales) organization is a vital and well-respected part of the sales eco-system at ServiceNow who are expected to deliver spectacular interactions and experiences with customers and also internally, with a focus on performance and continual improvement.

  Job Description:

  We are seeking a motivated, strategic, hands-on Solution Consulting leader to inspire and lead a team of early-in-career Solution Consultants. This leader will be responsible for developing a team, ensuring pre-sales execution, coaching customer success strategies, and collaborating on projects to improve the Digital early-in-career program. This role requires excellent interpersonal skills to work cross-functionally as a partner to Digital Sales leadership, the broader SC organization, specialist and industry teams, and more.

  Responsibilities:

  · Understand the goals of the regional Digital sales organization and develop plans to ensure outstanding partnership in those goals.

  · Develop team members according to the demands of the business and according to their individual professional goals.

  · Assign resources to sales territories, accounts, and opportunities, and consistently evaluate progress and performance against goals.

  · Develop and deploy team training curriculums to meet the changing demands of the organization.

  · Evaluate and coach team members regularly through analysis of direct observation, peer feedback, and sales feedback.

  · Ensure proper alignment of resources and effective utilization of skill sets within the assigned region.

  · Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, etc.

  · Take initiative on improving the Digital program, sales processes, and customer success, and collaborating across teams to achieve improvement in these areas.

  To be successful in this role you have:

  · A passion for working with early-in-career professionals.

  · Strong pre-sales experience as an individual contributor and leader, preferably at ServiceNow.

  · Thought leadership in methods and techniques for effective pre-sales activities and customer success.

  · Experience coaching and developing early-in-career individuals, as well as senior individual contributors.

  · Ability to lead people, process and systems development.

  · Understanding of how to gain and build relationship and trust quickly inside and outside of the Digital SC organization.

  · A tactical oriented mindset with long term alignment, understanding of outcomes, and the ability to flex and shift as needed.

  · Strong understanding of ServiceNow sales and engagement process and business value

  · Ability to clearly articulate the power and value of the ServiceNow platform

  JV20

  ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

  At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

  If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

  For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

  Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

  From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

  Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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