The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

　　WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

　　Requirements

　　Handle escalated calls of a technical, and settlement-related nature, chats and tickets, provide resolution and follow up.

　　Handle first levels calls/contacts as needed

　　Track all work within ticketing systems

　　Ensure that production standards with respect to productivity, quality and attendance are met and maintained.

　　Identify opportunities for improvement related to documentation, operational processes, and/or agent knowledge/behavior. Then recommend corrective action to management.

　　Prioritize between solving urgent and time sensitive related issues, escalate for further assistance and/or be prepared to assist with other workgroup related functions including the handling of standard call types.

　　Any other tasks as assigned by management.

　　Qualifications

　　Strong knowledge of payment terminals/gateways and other products

　　Strong knowledge of payment processing statements, billing processes, and settlement reconciliation.

　　At least 1 year Payments industry experience in a technical support or customer service capacity