Job Summary

　　Job Title: Meat Service Counter Manager

　　FLSA Status: Hourly

　　Reports To: Meat Department Manager

　　On a daily basis works closely with all sales/service clerks in an effort to ensure an enjoyable shopping experience is consistently delivered, all company policies and procedures are being followed, department goals and objectives are being obtained, and sales/service clerks’ needs are being met.

　　Our Meat & Seafood Department Leaders guide a team of Associates who provide or guests with exceptional service coupled with tips & tricks to ensure no matter the cut of meat, our guests feel confident to season & cook it perfectly.

　　Job Description

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Leads, coaches, teaches and reinforces Festival culture, customer service, and performance expectations to all sales/service clerks.

　　Trains new sales/service clerks

　　Assists in writing weekly work schedule for sales/service clerks

　　Provides input on for performance reviews of sales/service clerks

　　Documents violations of company policies/procedures by sales/service clerks and advises department manager of incident

　　Answers questions and provides guidance to all meat department associates

　　Ensures all department standards are being met on the meat department sales floor

　　Observes service case conditions and takes action to correct areas of opportunity

　　Communicates and works cooperatively with department manager and other meat associates to maintain standards and exceed guest expectations

　　Provides customer service to guests.

　　Assists guests with finding items they are looking for

　　Takes orders and other special requests

　　Packages and prices items from the service case

　　Answers the telephone and assists callers using proper phone etiquette.

　　Assists sales/service clerks with packaging, labeling, filling, rotating, and removing product while leading by example.

　　Maintains adequate level of supplies by replenishing packaging and other items as needed.

　　Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.

　　Required to maintain food safety logs.

　　Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm

　　Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

　　Other duties as assigned.

　　QUALIFICATIONS

　　To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Ability to deal tactfully and effectively with customers and all personnel

　　Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment

　　Complete understanding of all safety requirements and company safety policies

　　Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, baler

　　Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions

　　Personality traits to include motivating, outgoing, and friendly

　　Must be comfortable suggestive selling additional products or promotions to guests

　　Must have WI Certified Food Manager License (Festival will pay in order to get certified if not)

　　PHYSICAL DEMANDS AND WORK ENVIRONMENT

　　Standing for extended periods of time.

　　Lifting up to 80 pounds on an occasional basis.

　　Frequently near moving machinery.

　　Occasional exposure to extreme temperatures

　　WORK SCHEDULE

　　The Meat Service Counter Manager is a full-time hourly position.

　　#FFHIGH

　　Company Overview

　　Founded in 1946 as Skogen's IGA, Festival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and to providing guests with exceptional service and value. The company, which began operating as Festival Foods in 1990, employs more than 8,000 full- and part-time associates and operates +40 full-service supermarkets across the state of Wisconsin.At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

　　Location : NameSuamico

　　Requisition ID 2024-41410

　　Requisition Post Information* : Posted Date 2 days ago (1/29/2024 7:47 PM)

　　Category (Portal Searching) Store Leadership