Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Function as the primary client liaison and lead for assigned programs. Negotiate critical program components based on knowledge of client requirements from initial request through contract completion and turnover; this includes recommending supplier and destinations options and solutions. Proactively negotiate price and contract, and create reasonable preliminary budgets. Communicate with Procurement Team and suppliers on a timely basis, information relative to travel program operations. Follow standard operating procedures for all sourcing activity. Negotiate and contract between 100 - 200 programs worldwide on an annual basis, however, the scope of this position is dependent upon assigned account/programs and may vary from client-to-client. Perform other duties as required.

Roles Responsibilities:

PROCESS MANAGEMENT:

Review meeting request and conducts meeting qualification call with client.

Develop and implement program and profit/negotiation strategy to achieve best price and/or enhancement consideration with suppliers, supporting the specific needs of the client.

Apply knowledge of domestic and international destinations to recommend appropriate sites. Maintain knowledge of new destination options, value-priced destination options and promotional offerings.

Gather all the information necessary to properly source and place an event on behalf of a client, including standard availability grids from designated technology tool.

Initiate RFP process to secure appropriate room blocks, logistical event needs, and pricing from hotels and other suppliers.

Qualify proposals to resolve if appropriate and competitive.

Negotiate and confirm critical program components with supplier(s) and team, applying basic terms and conditions, and/or modifying pre-existing master policies to meet individual client requirements.

Meet client deadline providing availability grid based on client standards, and review with client and team.

Track supplier option dates and follows-up with team members and suppliers of program status.

Review all supplier contracts prior to finalization, ensure both program specific and generic terms and conditions are accurate and legally protective of both American Express ME and the client, including attrition dates, cancellation policies, etc. Use appropriate authorization and addendum form to ensure consistency and accuracy.

Conduct final negotiations with selected suppliers for best possible pricing and concessions to meet savings and spend expectations.

Provide supplier with all appropriate documentation at sale notification including itinerary, supplier contracts, etc.

Create meeting records in the designated meeting management system, and complete all internal documentation for the program prior to turnover.

Conduct additional negotiations with supplier(s), such as DMC companies, and all other third party suppliers, pre and post-sale, to improve costs, profitability and/or terms of targeted program components.

May participate in program re-negotiations or cancellation negotiations, as required.

Achieve appropriate benchmarking metrics as per client or company requirement.

LEADERSHIP AND RELATIONSHIP MANAGEMENT

Work closely with client to ensure program objectives are addressed, maintain open line of communication with client to ensure understanding of expectations and client satisfaction.

Maintain open and on-going communication with team regarding supplier utilization, key negotiations, performance and unique programming ideas. Advise team on preferred hotels and help direct decisions to those hotels participating in the Preferred Program.

Partner with third party suppliers to understand and negotiate their services as needed. Advise team members as appropriate regarding new or revised information from suppliers.

May be requested to handle VIP negotiations.

FINANCIAL AND REPORTING RESPONSIBILITY:

Advise Meeting Management Team and customer of initial deposit requirement, and secures payment.

Responsible for accurate program forecasting and updating business management systems with accurate financial and estimated budget and cost savings information as needed.

Maintain tracking information of all tentative, sold, and canceled programs in business program management system.

Maintain accurate records, system input, and complete file management as outlined in American Express ME and client policies and procedures.

MISCELLANEOUS RESPONSIBILITIES:

Work on special projects as assigned by the Director or Operations Manager.

Keep abreast of industry standards and trends related to responsibilities.

Develop and maintain key client and supplier relationships

Develop and maintain knowledge of technology and/or software solutions

Handle multiple projects/demands effectively

May require travel to destinations worldwide, in support of client site inspections.

Qualifications:

Minimum of 5 years experience in project, event or meeting management, at least 2 of which are in procurement required

4 year degree preferred

CMP designation preferred

Experience in hotel buying required

Shown negotiation skills

Knowledge of domestic hotels and destinations required, international a plus

Knowledge of travel supplier operations, overall capabilities/range of services

Program management system experience preferred, especially with an online sourcing tool

Understanding of and ability to effect win/win solutions

Operations experience in hospitality industry or equivalent a plus

Prior successful experience in developing and maintaining key client and supplier relationships

Prior experience in effectively handle multiple projects/demands

Strong knowledge of program/event management and budget maintenance

Shown skills for technology and/or software solutions and analytical skills required.

Ability to travel by airplane, boat, rail and/or car.

Location

United States

The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More