Primary Role: Collaborate with engineering and manufacturing teams to develop, define, and document repair best practices. Creation of training curriculum and content of fiberglass repair best practices. Conduct fiberglass repair trainings for both Latham and non-Latham personnel. Assist field service technicians with technical questions and escalations.

　　Duties and Responsibilities:

　　Definition and documentation of fiberglass repair best practices.

　　Development of training curriculum and content related to fiberglass repair best practices.

　　Delivery of repair trainings to both Latham and non-Latham personnel.

　　Provide technical assistance to technicians remotely or in field.

　　Provide technical assistance to the Warranty/ Quality organization for RCA and claim evaluation.

　　Completion of high complexity/ priority fiberglass field repairs.

　　Other duties as needed by Field Service leadership.

　　Qualifications/Skills:

　　High School diploma preferred but not required

　　15-years fiberglass repair experience required

　　Excellent Customer service, interpersonal, multi-tasking, and organizational skills.

　　Ability to resolve conflict diplomatically

　　Mastery level understanding of pools, equipment, and water chemistry required.

　　Frequent travel required.

　　Essential Job Functions:

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Physical abilities – lifting, standing, bending, climbing, operation of equipment/machinery, number of pounds to lift/push/pull, etc. include length of time for physical activity when possible (i.e. stand for 4 hours).