Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental AG.

　　GBS Manila is composed of five (5) main work streams, structured to make processes centralized, standardized, and in leveraged technology with the support of IT group, Continental Business Systems & RPA Competence Center.

　　It provides end-to-end, front-to-back services; from customer service, order management, purchasing, invoice to payment, credit and collection, full finance activities, data management, and HR services including payroll, employee benefits and talent acquisition; all built to meet its customers needs.

　　▪ Provide leadership in administration of master data activities and projects to ensure completeness, timely and accurate processing of requests in accordance with agreed key performance metrics.

　　• Manages and support implementation of data objects assigned to Global Data Intelligence such as business partner, material master finance master data, and tools implementation (e.g., WinShuttle) and other activities).

　　• Review and preparation of reports for updates in data objects, conduct calls, presentation with stakeholders, clean-ups and master data processes migration.

　　• Review, approve and perform quality check on master data work instructions and documentations.

　　• Manage relationship with master data stakeholders, business key users, project teams and leadership team to ensure smooth transition of master data activities.

　　• Responsible for the smooth transition of activities from ContiTech business unit locations to GBS Manila especially those related to data

　　▪ Lead future work migration planning and implementation from ContiTech markets (e.g., working directly with market management, documenting migrating work, participating in job shadowing and knowledge transfer (onsite and remote).

　　▪ Identify work expansion opportunities and work with Service Delivery Lead to commence process mobilization of activities.

　　▪ Accountable for the team involvement in performing master data maintenance activities such as additions, modifications, deletions, and process documentation.

　　▪ Ensure strict implementation of Continental policies & procedures to achieve global data integrity and consistency.

　　▪ Perform compliances checks and quality control review among team members.

　　▪ Responsible for preparation, review and support of internal and external audit activities.

　　▪Support additional activities under the direction of GDI workstream management.

　　▪ Accountable for delivering results on Service Level Agreements and related Key Performance Indicators, creates an action plans on failed metrics and monitor progress.

　　▪ Review and develop new KPI's periodically to ensure performance are kept at a competetive level, document KPI definitions and reporting procedures to ensure consistency in reporting. Participate and support Service Delivery Lean in KPI discussion with stakeholders.

　　▪ Work with the team members to perform root cause analyses, to improve persistent audit findings, and resolve challengesto meet the set target for the team.

　　▪ Develops and prepares reports to measure, monitor, and identify opportunities for improvement in master data and business support processes.

　　▪ Distributes and communicates performance metrics with stakeholders, and collaborate with management to provide solutions to issues identified from reports.

　　▪ Plan, organize, lead and control the work of the teams to ensure that objectives are achieved and services are delivered to the customers/stakeholders.

　　▪ Manage the performance of team members, including hiring, training, coaching, performance evaluations, skills and professional development, employee engagement and retention, and succession planning.

　　▪ Ensure development measures for all members are achieved as per defined goal discussed with immediate Lead

　　▪ Support GBS Manila employee initiatives such as town halls, training and events, corporate social responsibility programs, and other activities that increase employee engagement of GBS employees.

　　• 5 - 8 years work related experience in IT, Finance, Purchasing, Order to Cash

　　• 3+ years people and stakeholder management experience

　　• Advanced knowledge of IT systems and databases preferably SAP

　　• At least 5+ years experience in managing or participated in projects for master data.

　　• Expert knowledge in master data migration, data cleansing, and harmonization efforts

　　• Three (3)+ supervisory experience in a BPO or shared service industry

　　• Change Management

　　• Proficient in using Microsoft Office suite; Advanced knowledge of Excel

　　• Experience with working with international teams required

　　• Advanced customer relationship and stakeholder management skills

　　• Expert communicator and deep understanding of different cultures and norms.

　　Hybrid work setup

　　HMO upon hire

　　Values-based culture

　　Work-life balance

　　Learning Opportunities

　　Ready to drive with Continental? Take the first step and fill in the online application.