About the Role:

　　Grade Level (for internal use):

　　09

　　S&P Global Commodity Insights

　　The Role: Marketing Systems Support Associate

　　The Team: Our team supports the Commercial organization utilizing commercial CRM systems and tools within S&P Global Commodity Insights in attracting new clients, and retention of existing customers. We work to drive operational efficiency for all business stakeholders by working within the agile framework to prioritize, plan and oversee the delivery of strategic initiatives on commercial systems – Salesforce, Marketo, etc.. This team works with employees around the globe and at all levels in the business, providing a unique opportunity to get exposure to all areas of the business. We are a growing team with many senior associates that can provide on-the-job training and mentoring on a going forward basis

　　The Impact: The Commercial Systems team drives operational efficiency by applying the agile methodology of software development and owns the prioritization of the S&P Global Platts Commercial Systems strategic initiatives. We also provide communications and overview on new system features, and improve data quality by implementing efficient data governance processes.

　　What’s in it for you:

　　Work with a global team and business

　　Support a fast-paced business

　　Work on a variety of projects and applications/software

　　Team is growing quickly alongside the business so there is a lot of opportunity for advancement in the future

　　On the job training and development

　　Responsibilities:

　　Own and manage troubleshoot requests for all reported cases of anomalies with Marketo & integrated systems including but not limited to Cvent, ON24, Blueconic, LinkedIn, Oktopost for SPGCI’s instance

　　Provide prompt update to stakeholders and necessary follow-up until issue(s) are resolved

　　Work with technology partners to further triage and/or resolve escalations

　　Identify potential gaps in business process(es), contribute to and share best practices with stakeholders

　　Promptly communicate platform incidents, work with external vendors e.g. Adobe Support in the resolution of such issue(s)

　　Collaborate with other teams with onboarding of new channel partners

　　Manage & update knowledge repository, and create new articles as needed

　　Serve as the first point of contact for Marketo SMEs and marketing stakeholders seeking technical assistance

　　Manage user access for Marketo and Cvent platforms

　　Provide accurate information on Marketing technology

　　Stay current with Marketo system information, changes, and updates

　　What We’re Looking For:

　　Ideal candidates will have at minimum an undergraduate degree and Marketo certification in a related field, and possess strong quantitative, analytical, and interpretive skills.

　　Excellent oral and written communication skills are required along with excellent MS Office skills .

　　This person should have a strong foundation in Marketing Automation tools and will be tasked with creating, implementing, and improving best practices ensuring continual enhancement of digital application(s)

　　The candidate should possess strong organization, prioritization, problem identification, detail-oriented, and problem-solving skills to manage internal workflows and client communication.

　　Flexible Working (optional)

　　We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

　　Return to Work

　　Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

　　Grade/Level ( relevant for internal applicants only ): 9

　　The Location(s):

　　Gurgaon, IN

　　Hyderabad, IN

　　Ahmedabad, IN

　　About Company Statement:

　　S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

　　S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets.

　　About S&P Global Commodity Insights

　　At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

　　We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

　　S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

　　For more information, visit http://www.spglobal.com/commodity-insights .

　　What’s In It For You?

　　Our Purpose:

　　Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

　　Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

　　Our People:

　　We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

　　From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

　　Our Values:

　　Integrity, Discovery, Partnership

　　At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

　　Benefits:

　　We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

　　Our benefits include:

　　Health & Wellness: Health care coverage designed for the mind and body.

　　Flexible Downtime: Generous time off helps keep you energized for your time on.

　　Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

　　Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

　　Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

　　Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

　　For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/

　　Diversity, Equity, and Inclusion at S&P Global:

　　At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

　　S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

　　If you need an accommodation during the application process due to a disability, please send an email to:  [email protected]  and your request will be forwarded to the appropriate person. 

　　US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

　　Job ID: 294475

　　Posted On: 2024-01-03

　　Location: Gurgaon, Haryana, India