Job Summary and Mission

　　Now Brewing – Market Research & Insights manager! #tobeapartner

　　From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and its rich tradition but also brought a feeling of connection. We are known for developing and supporting partners (employees) who share this passion and are guided by their service to others.

　　As a Starbucks Market Research and insights manager, you will inspire teams and leaders to take action and make decisions by serving as the champion of our Customers and Partners (employees). You will lead the execution and evolution of our ongoing tracking programs to provide actionable insights into our Brand, Customer, and Partner (employee) experience. You will leverage your deep knowledge of research methods, analytics and synthesis to build compelling, persuasive cases for action. You will serve as a trusted partner/advisor and collaborate with a wide variety of teams, spanning—among others— Marketing, Public Relations, Operations, and Human Resource organizations while influencing decisions at the highest levels of the company.

　　Leveraging your previous experience, we will enable you to:

　　Lead the execution and evolution of our ongoing Brand, Customer, and Partner (employee) experience tracking programs

　　Innovate Starbucks research approaches to add value and incremental research capabilities to an already robust toolkit

　　Collaborate with business partners and team members to translate business questions into research designs, analytics plans, and customized reports

　　Design, execute, analyze, and report custom research projects across both Customer and Partner to test hypotheses and more deeply explore themes identified in tracking programs

　　Serve as the voice of our Customers and Partners through compelling storytelling

　　We’d love to hear from people with:

　　Strong knowledge and experience with tracking programs such as Brand Equity, Customer Experience, Employee Satisfaction, etc.

　　Broad Generalist background with knowledge and experience with both quantitative and qualitative research methods

　　Strong knowledge of statistics (descriptive and inferential) and their use in quantitative research methods

　　Compelling, persuasive oral and written communication skills

　　Proven ability to build strong cross-functional relationships

　　Proficiency with SPSS, Desktop Reporter, Excel and other statistical software packages

　　Business experience with data visualization tools (e.g. Tableau, Power BI)

　　Market Research & Insights experience in CPG, Retail or Market Research Vendor

　　Let us give you the opportunity to be part of something bigger than yourself. It’s time for you to #beapartner. Apply today!

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

　　We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

　　Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].