Key Responsibilities

　　Act as technical liaison between field to factory: manufacturing process

　　Responsible for related technical support aspects at a specific customer: escalations, system installations, improvement programs and upgrades.

　　Involves in upfront order process. Drive accuracy of customer shipped configurations and BOMs (Bill of Materials)

　　CaRM (Configuration accuracy Review Meeting) reviews

　　BOM (Bill of Materials) accuracy

　　NSR (Non-Standard Request)

　　Ability to analyze Bill of Material (BOM) and change control processes including Non-Standard Requests (NSRs) or Engineering Change Orders (ECOs)

　　Monitor factory’s manufacturing progress and alert stakeholders for critical actions.

　　On site presence at customer site to gain understanding of customer specific needs, system installation risk, manufacturing related non-conformance.

　　Participate and drive Failure Analysis to identify long term technical issues, the plans for resolution, and develops the design to correct the issue.

　　Analyze operational data; Develop and implement recommendations.

　　Participates in and may lead audits. Participates on multifunctional design teams comprised of internal, external and/or matrixed headcount to complete projects. Provides technical input to team members to achieve project goals.

　　Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback.

　　Prepare project plan and coordinates the attainment of project deliverables from planning to implementation. Maintains matrix for process improvements.

　　Document and Mitigate non-conformance repeats.

　　May work with SmartStart team on factory tool qualification testing and eliminate redundancy.

　　Functional Knowledge

　　Requires functional expertise (best practices), broad company knowledge (how own area integrates with others) and additional industry or business knowledge (aware of the competition and the factors that differentiate them in the market).

　　Has working knowledge of production systems SAP, iOMS, APS, Smart Factory

　　Has experience with one or more AMAT products, DSM, MDP, ECTH , FEP , CMP

　　Demonstrate good knowledge of mechanical, electrical, pneumatic & vacuum and process testing.

　　Knowledge of manufacturing methods & commodities as related to productand cost structure.

　　Substantial experience in Project Management

　　Interpersonal Skills

　　Explains difficult or sensitive information; works to build consensus.

　　Customer-relations oriented.

　　Requirements

　　Bachelor in Engineering with minimum 5 year of experience

　　Experience working on Semiconductor equipment – either in manufacturing or as field/technical service . Preferably CVD equipment

　　Applies general knowledge of business developed through education or experience.

　　Strong independent work ethic

　　Willing to travel 50% to East Asia for extended period of time ( min 2 weeks per trip).

　　Qualifications

　　Education:

　　Bachelor's Degree

　　Skills:

　　Certifications:

　　Languages:

　　Years of Experience:

　　4 - 7 Years

　　Work Experience:

　　Additional Information

　　Time Type:

　　Full time

　　Employee Type:

　　Assignee / Regular

　　Travel:

　　Yes, 25% of the Time

　　Relocation Eligible:

　　Yes

　　Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.