Reference #: 11981-OTHLOC-CGcmYfwWAbout the RoleManufacturing Applications Staff Specialistsare Information Technology (IT) professionals who support the manufacturing applications and users at General Dynamics Land Systems.Manufacturing Applications Staff Specialistswork closely with various IT functional groups to resolve application issues within the organization.

　　Position is anonsite position(not remote).Company InformationGeneral Dynamics is a successful Fortune 100, global aerospace and defense company, with over 90,000 employees world-wide. General Dynamics Land Systems, a business unit of General Dynamics, has a strong foundation of delivering core engineering and manufacturing capabilities to our clients for military vehicles. Our team is focused on continuous process and productivity improvements that reduce product costs, while increasing troop safety and effectiveness. Land Systems continues to work with the US Armed Forces and its Allies to ensure these vehicles remain survivable, relevant, flexible, affordable and capable of addressing a dynamic threat environment.

　　What We OfferWhether you are starting your career or an experienced professional, we offer a Total Rewards package that is impactful and built for you.Healthcare including medical, dental, vision, HSA and Flex Spending.Competitive base pay, incentive pay that rewards individual and team performance, and comprehensive benefits.401k Match (6%).Educational Assistance.Hybrid work schedule may be available.9-80 Work Schedule (This position's standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off).On-going learning opportunities within a diverse, inclusive and rewarding work environment.Responsibilities to Anticipate for this roleOperational ManagementProvide support of incoming requeststhroughthe service desk,via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely, and effective resolution of end-user issues.Build rapport and gather problem details from customers.Prioritize incidents and service requests according to defined processes.Record, track, and document the incident within the Service Desk application.Use remote tools and diagnostic utilities to aid in troubleshooting.Work with end user to test fixes to ensure an incident has been adequately resolved.Contribute to technician knowledge base as needed.Provide suggestions for continual improvementFormal Education & CertificationAssociates Degree is requiredBachelors degree related to information technology preferred but not requiredQualifications SoughtKnowledge ofwindows based operating systems1 -3year's experienceworking inITProficient in Microsoft OfficeExcellent problem solving abilitiesBasic Network architecture knowledgeGood written and oral communication skillsExceptional interpersonal skills, with a focus on rapport building, listening, and questioning skillsStrong documentation skillsKnowledge of the below systemspreferredbutnot requiredKubernetesDockerManufacturing Execution SystemsCAD SoftwareCAM Software

　　Personal AttributesStrong interpersonal, written, and oral communication skills.Able to conduct research intoapplication issuesAbility to present ideas in user-friendly language.Highly self-motivated and directed, with keen attention to detail.Proven analytical and problem-solving abilities.Able to effectively prioritize tasks in a high-pressure environment.Strong customer service orientation.Experience working in a team-oriented, collaborative environment.Must be 18 years of age or olderWork Conditions9/80 work week and on-call availability10% business travelSitting for extended periods of time.Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

　　General Dynamic Land Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race and/or ethnic background, national origin and/or ancestry, color, religion, gender, gender identity or expression, transgender status, sexual orientation, marital/parental status, age, military service, veteran status, disability, pregnancy/childbirth or related conditions, genetic information, or membership in any class protected by applicable law from discrimination in employment.