The Manager, Vendor Performance is responsible the direct and/or indirect management of all Healthfirst onshore and offshore delegated vendors. The team led by this manager is responsible for the successful onboarding, relationship management, and monitoring of delegated vendor performance by assuring adherence with Key Performance Indicators (KPIs), Service Level Agreements (SLAs), vendor compliance, and regulatory requirements.

　　Duties & Responsibilities:

　　Ensure successful onboarding and offboarding of Healthfirst delegated vendors

　　Continuously review and update vendor performance goals and expectations

　　Monitor and manages delivery of vendor services through periodic review meetings

　　Leverage delegated vendor scorecards with key stakeholders to objectively review vendor performance & address key concerns

　　Oversee day-to-day vendor relationship and performance tracking; Ensure all vendor performance issues are resolved

　　Ensure vendor performance variance and failed KPIs are documented and corrective action plans are implemented

　　Assess and address risk and growth areas through the strategic management of vendor relationships

　　Ensure timely completion and appropriate follow up on vendor desk audits

　　Communicate delegated vendor results and collaborate with various departments to identify delegated vendor improvements

　　Prepare and conduct daily/weekly/monthly presentations to Senior Management on delegated vendor performance and results

　　Engage in regular communication with delegated vendor performance support team to ensure production support activities being supported are in line with service level agreements and business needs

　　Develop an effective team through hiring, training, coaching, and providing ongoing and constructive feedback

　　Conduct regular department/unit/office meetings to inform staff of performance, results and new changes or issues impacting the department and/or company

　　Demonstrate and maintain in-depth knowledge of the business success drivers, healthcare industry trends, and the competitive marketplace to provide measures and metrics to move the Healthfirst delegated vendor partner management department to a ‘Best-In-Class’ operation.

　　Additional duties as assigned

　　Minimum Qualifications:

　　Bachelor's degree from an accredited institution or equivalent work experience

　　HS Diploma or GED from accredited institution

　　Delegated vendor management oversight work experience

　　Experience communicating and influencing impact and progress to senior leadership

　　Domestic and international travel may be required

　　Preferred Qualifications:

　　Expertise in healthcare operations

　　Management experience in an operational department within the healthcare industry

　　Experience developing strategy and processes for a department or function

　　Compliance & Regulatory Responsibilities: Noted above

　　License/Certification: N/A

　　WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

　　If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

　　EEO Law Poster and Supplement (http://www.dol.gov/agencies/ofccp/posters)

　　All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

　　Hiring Range*:

　　Greater New York City Area (NY, NJ, CT residents): $100,900 - $145,775

　　All Other Locations (within approved locations): $86,500 - $128,690

　　As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

　　In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

　　*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.