About Jumeirah Group:

　　For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

　　In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey.

　　Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.

　　As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.

　　Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

　　About the Job:

　　An opportunity has arisen for a Manager - Upselling & Cross Selling to join Jumeirah Group & Corporate . The main duties and responsibilities of this role:

　　Create, develop, implement, and drive overall upselling and cross selling strategy across entire Jumeirah Group

　　Manage and implement strategies put in place that have been designed to increase the overall revenue of the business by identifying and capitalizing on upselling and cross-selling opportunities.

　　Identify and develop opportunities designed to encourage customers to purchase higher-tier products, upgrades, or additional features that align with their needs and preferences

　　Provide training and support to sales and customer service teams on effective upselling and cross-selling techniques

　　Establish and track key performance indicators (KPIs) to monitor the success and impact of upselling and cross-selling activities across individual hotels

　　Analyze historical data and market trends to forecast potential revenue from upselling and cross-selling initiatives

　　Analyze customer feedback to understand the effectiveness of upselling and cross-selling efforts, making adjustments as needed

　　Utilize customer data and analytics to identify patterns, preferences, and opportunities for upselling and cross-selling

　　Collaborate with the sales and marketing teams to align upselling and cross-selling efforts with broader business strategies and campaigns

　　Contribute to the creation and implement promotional campaigns and offers that encourage customers to explore additional products or services

　　The ideal candidate for this position will have the following experience and qualifications:

　　Bachelor’s degree in Marketing, Mathematics, Business or other relevant fields from a reputable University

　　A minimum of 5 years experience of working in a similar field of Revenue Management, ideally within a hospitality or blue-chip organization.

　　Strong understanding of upselling and cross-selling techniques.

　　Previous experience of managing own revenue portfolios and proven track record of achieving and exceeding KPI’s and goals

　　TECHNICAL COMPETENCIES

　　Software competencies – Microsoft Office programs (Intermediate | Advanced)

　　Familiarity with Customer Relationship Management (CRM) tools, sales automation, and data analytics tools to support upselling and cross-selling efforts.

　　About the Benefits:

　　We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.