Manager,SIS(Anthology Student:Student Information System)

　　Remote - US

　　The Opportunity:

　　Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

　　We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

　　For more information about Anthology and our career opportunities, please visit www.anthology.com.

　　The Manager, SIS will be responsible for the successful delivery of implementation projects for Anthology Student: Student Information System. They will oversee the day-to-day management of implementation projects and an expert team of delivery resources. The role will be expected to be a subject matter expert in Anthology's SIS Solution and possess a proven track record of successfully delivering complex, full lifecycle ERP implementations. This role will have overall responsibility for the quality of the service that the project team delivers. This person must be customer service focused with the ability to engage with business users and decision makers at all levels. They need to lead and work well in teams, guide others in service delivery, and identify and resolve service delivery issues.

　　Primary responsibilities will include:

　　Providing overall leadership to support the implementation of Anthology Student projects while being accountable for their team''s operational excellence and customer satisfactionProactively managing project risks by anticipating issues and providing immediate resolution or escalation as requiredEnsuring quality standards are adhered to and documented processes are followed in day-to-day activities; conducting periodic reviews of the quality processes and implementing corrective actions as appropriateDeveloping, maintaining, evangelizing, and training project teams on implementation methodology, documentation, deliverables, and artifacts relating to projects and productsRecruiting, hiring, and guiding training of service delivery resources along with coaching and developing team members to enable career growth and additional responsibilityWorking closely with functional and technical teams (Cloud Services, Solutions Consulting, Development, Product, Data Services, and Integrations) to ensure that customer needs are being prioritized and addressedInterfacing with customer project stakeholders, including C-level management and directors, to elicit business and functional requirements and champion changeFunctioning as a subject matter expert for solutioning, application design, feature optimization, availability, scalability, user experience, visualization, and data integrityThis role requires up to 50% travel and participation in after-hours meetings, as needed

　　The Candidate:

　　Required skills/qualifications:

　　Bachelor''s degree, preferably in Information Technology, Business Administration, Educational Technology, or related fieldAt least 5 years of experience in Professional Services consulting or management implementing a solution and/or managing Student Information SystemsProven ability to manage processes and drive continuous process improvementExcellent project management and change management skills, demonstrated ability to manage projects and collaborate across teams where influencing skills are requiredAbility to work closely with other leaders to identify and develop plans to address business opportunities and challenges, across functional boundaries and global regions Aptitude to quickly learn new technologies to explain all Anthology''s products and servicesWell-versed at responding to high-impact customer escalations in a way that drives customer loyalty, including the ability to listen and speak clearly to customersAbility to remain poised and professional under stressful conditions; maintains calm, patient demeanor while driving to meet deadlinesProfessional, leader, motivator, results- and quality-oriented, proactive, and responsiveSuccessful history of managing a team of professional consultants focused on excellent customer satisfactionDemonstrated skill in critical thinking and problem-solvingCapable of building an ''action orientation'' and ''sense of urgency'' in service delivery and everyday activitiesSelf-starter, assertively takes on challenging responsibilities and holds self ultimately accountable for results and performanceExcellent communication/interpersonal skills with ability to build and maintain strong customer, peer, and employee relationships while managing multiple assignments

　　Preferred skills/qualifications:

　　At least 5 years of Higher Education experienceMS SQL and MS Project experience

　　This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

　　Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

　　This position is not available for candidates residing in the following locations: CO, CA, WA, NY

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