Reporting to our Retail Operations Director, you will be driving operational excellence in over 300 freestanding stores across our portfolio of brands in the APAC region and impacting our thousands of points of sale in other channels. You will provide guidance, recommendations and trainings to markets and geographies on best practices, operational solutions, the creation of consistent and elevated store operations processes, and digital solutions that support a modern, efficient and effective way of operating at retail, including supporting the company standards for Retail compliance, policies and procedures.

　　What You Will Achieve

　　Retail Operations excellence for APAC affiliates: interact, influence and work with leadership teams to ensure affiliates' Retail Operations teams stay up-to-date with latest situations in the markets and ensure regional alignment. Project manage the assigned programs to drive retail operations consistency and efficiency. Conduct training sessions and workshops with each Brand/Market at various levels (brand GMs/Managers, retail managers, field staff). Champion the Retail Ops Community work in APAC region. Periodically visit freestanding stores in APAC region and assess the level of store operations consistency and efficiency; Report findings and elaborate recommendations Process owner for Retail Policy & Procedure: manage the on-going review and process for approval to updates and accuracies for Policy & Procedure documents and E-Learning training files in all affiliates. Contribute to retail strategy development and alignment: identify and share best practices from the industry/competitors

　　Qualifications

　　What You Will Need

　　Strong Project Management experience, from Consulting/Retail/Consumer Insights or Marketing experience, prior Retail Operations experience an advantage Passion in driving excellent retail operations and building capabilities in retail policy and procedure programs Strong understanding of technologies and Retail Point of Sales (POS) systems/platforms Excellent English communication and presentation skills, additional Asian language skills an advantage Innovative, a strategic thinker, and attention to detail

　　What We Offer

　　We provide market-competitive packages and trainings to our staff to ensure they are well-rewarded with room to excel in their career:

　　Opportunities to learn and lead: we provide on-the-job trainings to ensure employees are equipped with the most up-to-date skillsets and knowledge. Career development: we work with you to advance your career through short-term assignments, relocations and new experiences. Work-life balance as a priority: we offer benefits and implement policies to help employees balance their personal and professional priorities, including flexible working hours and enhanced parental leave.

　　Who We Are

　　We are the global leader in prestige beauty -delighting consumers with transformative products and experiences, inspiring them to express their individual beauty through our high-touch offerings. We are a brand-led business and the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout our organization is a passion for creativity and innovation - a desire to push the boundaries and invent the unexpected - as we continue the bold work of our founder Estée Lauder.

　　We are a values-driven organization. Our actions are rooted in the Lauder Family values of respect for the individual, uncompromising ethics and integrity, generosity of spirit and fearless persistence. Building on these core values we also abide by the following principles:

　　Unwavering commitment to quality and excellence. Infusing creativity and innovation throughout all aspects of the business. Nurturing and developing world-class talent. Cultivating an inclusive and diverse workplace. Acting responsibly and caring for the communities we serve.

　　There are exciting opportunities in the Asia-Pacific region. Over the last few years, APAC has become a powerhouse for growth and a core "center of gravity" for our company. We are the market leader in APAC and the region continues to lead global growth. Today, we employ more than 16,500 full time staff in the APAC region, where the company operates 13 affiliate offices and pioneering R&D facilities. There are thousands of points of sale, including our free-standing stores and e-commerce sites catering to consumers offline and online.

　　Job: Retail - Corporate

　　Primary Location: Asia Pacific-CN-HK-Yau Tsim Mong

　　Job Type: Standard

　　Schedule: Full-time

　　Shift: 1st (Day) Shift

　　Job Number: 2318746