Now Brewing – Manager, Retail Infrastructure Enablement

　　From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

　　Are you looking for a new, challenging role with lots of opportunities? Have experience building high performing teams? Interested in a fast paced and ever evolving environment?

　　A new team, Retail Infrastructure Enablement Services team will support our larger organization by streamlining foundational services including but not limited to: Retail Hardware Asset Management, ServiceNow feature requirements, process development and some supporting configuration, store format intake and tech commercialization management. All are critical activities needed to support the teams that install technology into 10,000+ US and CA company owned stores.

　　Summary of Key Responsibilities

　　In this role extensive experience managing teams in a highly matrixed organization will be required to ensure your success. This position will help unravel legacy processes and bring modern patterns and practices to the team, via process maturity, automation, and focused prioritization, ensuring we’re investing in solving the right problems at the right time with the right solution.

　　This position also includes a significant consultative component, often pulled in on company-wide program-related matters to provide guidance and leadership,

　　Leadership:Setting goals for the work group, developing organizational capability, and modeling how we work together.

　　Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results.

　　Product/Service Management – Responsible for management of application configuration and services enabling required business capabilities. Develops and maintains personal and team expertise for respective technology solutions, business functions, and processes. Acts as focal point for the solutions and provides platform point of view for cross-cutting work, issues and decisions.

　　Technology Leadership – Coordinates effective platform management across peer technology functions - solution architecture, application development/engineering, quality assurance. Understands and coordinates potential dependencies across solution design, development, testing, deployment, support, and maintenance activities.

　　Business Requirements - Providing functional expertise and executing functional responsibilities:

　　Industry Knowledge – Remain informed of relevant technology, business, and functional trends enabling strong contributions to the strategic planning process.

　　Business Partnership – Advocates and aligns business objectives with technology strategies to deliver solutions enabling strategic business initiatives and delivering operational efficiencies.

　　Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams: Challenges and inspires team members to achieve business results.

　　o Conducts and ensures the completion of performance reviews.

　　o Ensures partners adhere to legal and operational compliance requirements.

　　We’d love to hear from people with:

　　10+ years of relevant experience

　　5+ years of relevant functional, business, and/or industry experience, preferably in Retail or QSR.

　　Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.

　　Strong knowledge and demonstrated application of all facets of systems development lifecycle and technology operations.

　　Collaboratively and objectively assesses benefits, costs, and viability of proposed solution options and drives alignment across a diverse group of stakeholders.

　　Leadership in the utilization of user-centric design concepts in conjunction with agile prototyping, development, and testing to deploy highly engaging technology solutions to the end user.

　　Strong experience in application configuration management.

　　Working knowledge of Service Oriented Architecture (SOA) design and service management practices.

　　Working knowledge of Agile SCRUM solution design/development methodology and practices.

　　Ability to leverage business knowledge, sound judgment, and resourcefulness to determine appropriate course of action in challenging, ambiguous situations.

　　Strong written and verbal communication skills. Ability to engage with and present ideas to senior leadership. Provides key input to facilitate decision-making process.

　　5+ years experience program managing medium sized technology implementation projects.

　　Hardware asset management/CMBD experience (2 years).

　　We’d especially love to hear from people with:

　　Retail or QSR background

　　Familiarity with ServiceNow, specifically Strategic Portfolio Management and Asset Management modules and capabilities.

　　Experience managing budgets of $1M+.

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

　　We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

　　Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].