Req ID: 427388

　　BASIC PURPOSE : The Manager of TVC Technology Services will serve as product owner and partner with TVC business leadership to develop deep, strategic relationships while driving results aligned to Love’s strategic priorities. They will have a demonstrated ability to connect business strategy to IT execution with a keen focus on delivering product value to our customers. The ideal candidate will also be passionately aligned to the Love’s culture striving to live up to our core values and customer commitments.

　　MAJOR RESPONSIBILITIES:

　　Business Relationship Management:

　　Partner with leaders both inside and outside the organization to develop deep, strategic relationships while driving results aligned to Love’s strategic priorities

　　Develop deep domain knowledge of your partner’s organizational functions

　　Connect business strategy to IT execution, identifying risks and clarifying opportunities

　　Support TVC and IT with monthly, quarterly and yearly planning efforts around strategic priorities and goals, as required for each part of the business.

　　Proactively sense and anticipate changes affecting strategy in the environmental landscape including organizational improvements, technological advancements, and evolving organization needs

　　Drive results across the organization in line with company culture ensuring we have the right people in the right place doing the right thing at the right time in the right way

　　Champion a culture of shared ownership and constant organizational evolution

　　Develop leadership capacity within the team by casting a positive leadership shadow

　　Establish a high performing team culture that is characterized by exceptional customer service, innovation, financial discipline, operational excellence, and continuous improvement.

　　Partner with individuals, teams, and organizations to drive value and meaningful results

　　Understand and align to business needs and assist with organizational change management

　　Navigate projects, initiatives, deployments, changes, etc. to ensure that work is prioritized correctly and that the right work is being focused on and driven day to day

　　Establish KPI’s and metrics that clearly represent the work of the team and utilize them to drive efficiency.

　　Receive and respond to after hour calls, pages, and/or e-mails regarding incidents whenever necessary.

　　Product Owner:

　　Innovate using knowledge and awareness of industry trends to identify new product opportunities and drive them from end-to-end

　　Work alongside the business to develop, own, and execute product roadmap(s)

　　Review business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks

　　Partner with stakeholders across the organization to inform the product vision, strategy, features, and prioritization

　　Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.

　　Prioritize and maintain the sprint backlog for assigned products, balancing the requirements of stakeholders

　　Lead the product functional design process based on an intimate knowledge of the users and technology

　　Define and execute the go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful

　　Streamline and execute Agile principles to deliver continuous improvements while ensuring our technical platforms are maintained and secure

　　Ensure that we have a continued customer focus understanding their support experience and ensuring appropriate monitoring is in place

　　Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.

　　Other duties assigned as needed.

　　SKILLS AND PHYSICAL DEMANDS:

　　Skills:

　　Ability to listen, build rapport, and develop credibility as a strategic partner

　　Exude energy, focus, assertiveness, and diplomacy

　　Relationship building and team collaboration

　　Strong communication skills in writing, speaking, and presenting

　　Know when to push an agenda and when to let a situation quietly develop, rest, or advance

　　Skilled and experienced at conflict negotiation and problem-solving

　　Capable of setting expectations with partners and achieving alignment and agreement

　　Ability to break down silos both inside and outside an organization

　　Be able to shift opinions and overcome obstacles using influence over positional power

　　Experience dealing with difficult customers

　　Ability to share-ownership and drive results as a team

　　Strong humility, listening, creativity, and negotiation skills

　　Typical Physical Demands:

　　Requires prolonged sitting, some bending and stooping.

　　Occasional lifting up to 25 pounds.

　　Manual dexterity sufficient to operate a computer keyboard and calculator.

　　Requires normal range of hearing and vision.

　　Possible on-call availability.

　　EDUCATION AND EXPERIENCE:

　　Education:

　　Required: HS Diploma or equivalent required

　　Preferred: Bachelor’s Degree in Computer related field (Computer Science, Management of Information Systems, Information Technology, etc.)

　　Experience:

　　Preferred: 5+ years of relevant functional experience

　　Preferred: 3+ years of experience championing organizational change

　　Job Function(s): Information Technology

　　Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

　　The Love’s Family of Companies includes:

　　Gemini Motor Transport, one of the industry’s safest trucking fleets.

　　Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.

　　Musket, a rapidly growing, Houston-based commodities supplier and trader.

　　Trillium, a Houston-based alternative fuels expert.

　　TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.

　　EOE-Protected Veterans/Disability