Job DetailsJob LocationKalamazoo, MI

　　Position TypeFull-Time  Job ShiftWeekdays

　　Job CategoryAccounting and Finance

　　Description

　　Employment Type:Full-Time, Hybrid #LI-HYBRID

　　What you should know about the roleThe Manager of Payment Operations leads and oversees the efficient, timely, and correct processing of all EFT/ACH transactions, check items, and international and domestic wires. This role is responsible for directing, coordinating, and maintaining an efficient and effective department and ensuring compliance with NACHA operating rules, regulations, and credit union policies. The Manager of Payment Operations should be a strong leader with high analytical skills and reasoning ability. This position supports efforts to achieve the strategic goals of the credit union, including providing outstanding service to internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships, and Keep People at the Core.

　　What you should know about Advia

　　Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States. We serve over 198,000 members and with assets near $3 Billion. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

　　Major Duties andResponsibilitiesOversees payment processing operations including the daily processes for ACH receiving, ACH origination, remote deposit, share draft settlement files, deposited check items, and domestic and international wires.Manages and leads direct reports to maximize productivity, efficiency, and the potential of the human assets of the Credit Union, including monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies, and work rules. Appraise performance and provide recommendations for promotion, disciplinary action, and termination, as appropriate.Identifies, champions, and implements opportunities for streamlining processes, increasing efficiency, and improving member experience.Researches and stays abreast of industry trends, rules and regulations, and emerging technologies. Identifies use cases beneficial to members and the Credit Union and drives implementation and vendor analysis.Serves as a key stakeholder and collaborator in a cross functional team of organizational leaders aimed at journey mapping the member experience and identifying opportunities and solutions related to electronic payments.Oversees the delivery of timely and quality service and support to internal team member inquiry by ensuring staff members have the knowledge, skillset, and resources necessary to deliver informed advice, provide accurate information, and take appropriate action consistent with industry rules, regulations, and credit union procedures.Manage vendor relationships with business partners and service providers to assure their performance meets Credit Union service expectations and supports strategic goals.Oversees the maintenance of accurate credit union records by maintaining adequate transaction documentation.Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign