Employment Type:Full-Time, Hybrid #LI-HYBRID

　　What you should know about the role

　　The Manager of Payment Operations leads and oversees the efficient, timely, and correct processing of all EFT/ACH transactions, check items, and international and domestic wires. This role is responsible for directing, coordinating, and maintaining an efficient and effective department and ensuring compliance with NACHA operating rules, regulations, and credit union policies. The Manager of Payment Operations should be a strong leader with high analytical skills and reasoning ability. This position supports efforts to achieve the strategic goals of the credit union, including providing outstanding service to internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships, and Keep People at the Core.

　　What you should know about Advia

　　Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States. We serve over 198,000 members and with assets near $3 Billion. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

　　Major Duties andResponsibilities

　　Oversees payment processing operations including the daily processes for ACH receiving, ACH origination, remote deposit, share draft settlement files, deposited check items, and domestic and international wires. Manages and leads direct reports to maximize productivity, efficiency, and the potential of the human assets of the Credit Union, including monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies, and work rules. Appraise performance and provide recommendations for promotion, disciplinary action, and termination, as appropriate. Identifies, champions, and implements opportunities for streamlining processes, increasing efficiency, and improving member experience. Researches and stays abreast of industry trends, rules and regulations, and emerging technologies. Identifies use cases beneficial to members and the Credit Union and drives implementation and vendor analysis. Serves as a key stakeholder and collaborator in a cross functional team of organizational leaders aimed at journey mapping the member experience and identifying opportunities and solutions related to electronic payments. Oversees the delivery of timely and quality service and support to internal team member inquiry by ensuring staff members have the knowledge, skillset, and resources necessary to deliver informed advice, provide accurate information, and take appropriate action consistent with industry rules, regulations, and credit union procedures. Manage vendor relationships with business partners and service providers to assure their performance meets Credit Union service expectations and supports strategic goals. Oversees the maintenance of accurate credit union records by maintaining adequate transaction documentation. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines.

　　Qualifications

　　Experience

　　Five years to eight years of similar or related experience, including preparatory experience.

　　Education/Certification/Licenses

　　A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.

　　Interpersonal Skills

　　A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

　　Other Skills

　　Advanced knowledge of NACHA operating rules and guidelines and relevant industry regulations. Strong coaching, mentoring and overall leadership, management, and development of team members using positive management techniques to ensure maximum effectiveness while overseeing area of responsibility. Intermediate knowledge and experience using Microsoft Excel and Microsoft Outlook. Ability to work on standard personal computers (including peripheral equipment), typing 40-50 words per minute, view a computer terminal for varying periods, and learn and retain the proper use of office equipment. Must be able to work with various PC software. Self-motivated in a fast-paced environment with the ability to work accurately, independently, and meet deadlines as assigned. Good communication skills with the ability to build and maintain effective working relationships.

　　Physical Requirements

　　Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

　　Working Conditions

　　Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

　　Mental and/or Emotional Requirements

　　Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.