Employment Type:Full-Time, Hybrid #LI-HYBRID

　　What you should know about the role

　　The most essential function of the Indirect Relationship Representative is to cultivate the relationship between partner dealerships and Advia. Open communication will be the key to success in this role including aiding sales/service calls, problem solving issues that arise and being in the field enhancing relationships. The Indirect Relationship Representative will be the primary contact for dealerships and are expected to provide outstanding service to internal and external members they encounter as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.

　　What you should know about Advia

　　Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States. We serve over 198,000 members and with assets near $3 Billion. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

　　Major Duties and Responsibilities

　　Identifies and pursues new sales prospects within existing or untapped markets within assigned region. Interpret market conditions to successfully generate leads to garner new business, ensuring a consistent flow of quality indirect revenue for the organization. Maintain a comprehensive knowledge of indirect loan and lease programs, as well as a broad knowledge of bank, credit union, finance companies, and retail automotive dealership products and services. Builds and maintains relationships with the organizations' Dealer Partners with timely and effective communication, leveraging assurance and influence in order to recommend products, programs, underwriting guidelines and processes and to increase overall application submission and obtain new Dealer Partners. Serve as liaison between dealers and related Advia department to aid in providing recognition both ways, proper documentation, timely replies, exceptional member experience at the dealer, for the purpose of creating a seamless experience for all involved entities. Capability to quickly identify and resolve emails, phone calls and other electronic communications with strong follow up and communication abilities. Uses knowledge of markets, industries, and current dealers to articulate demand, future trends, and dealer campaigns. Maintain professional and technical knowledge by remaining effective in the industry and in the respective area and trade associations. Continually identify and implement best practices and drive efficiencies. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines.

　　Qualifications

　　Experience

　　3-5 + years in customer service, financial services industry, or dealership F&I operations is needed. At least 2 years leadership experience preferred. Ability to provide advice/direction in primary areas of expertise. Leveraging technicalexpertise and relationships to contribute to strategy and drive business results. Strong direct selling skillsconducive to a commission based compensation plan.

　　Education/Certifications/Licenses

　　A two-year college degree or completion of a specialized course of study at a business or trade schoolequivalent to approximately 64 credit hours.

　　Interpersonal Skills

　　A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations andexplanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highlyconfidential nature. Communications may involve motivating, influencing, educating and/or advising others onmatters of significance. Typically includes subject matter experts as well as first level to middle managers.

　　Other Skills

　　Must possess a sales hunter mentality when prospecting accounts.

　　Must be able to prioritize and organizesales activities to drive desired results.

　　Must be willing and able to travel by car on a daily basis with occasionalovernight stays required.

　　Physical Requirements

　　Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion andoccasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation.Must be able to operate routine office equipment including computer terminals and keyboards, telephones,copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8hours per day, when necessary. Must be able to work extended hours or travel offsite whenever required orrequested by management. Must be capable of regular, reliable and timely attendance.

　　Working Conditions

　　Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

　　Mental and/or Emotional Requirements

　　Must be able to perform job functions independently or with limited supervision and work effectively either onown or as part of a team. Must be able to read and carry out various written instructions and follow oralinstructions. Must be able to complete basic mathematical calculations, spell accurately, and understandcomputer basics. Must be able to speak clearly and deliver information in a logical and understandablesequence. Must be capable of dealing calmly and professionally with numerous different personalities fromdiverse cultures at various levels within and outside of the organization and demonstrate highest levels ofcustomer service and discretion when dealing with the public. Must be able to perform responsibilities withcomposure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable ofexercising highest level of discretion on both internal and external confidential matters.