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Manager of Audit II-Payment Operations
Manager of Audit II-Payment Operations-March 2024
Charlotte
Mar 30, 2026
About Manager of Audit II-Payment Operations

  MANAGER OF AUDIT II-PAYMENT OPERATIONS

  WHAT IS THE OPPORTUNITY?

  The Audit Manager II position is a leadership role as an auditor-in-charge to guide a team of auditors to assess risks, develop detailed audit programs, identify data analytic opportunities, execute audit programs, analyze results of testing performed, and effectively communicate audit results to the Audit Senior Manager/Director and senior management in meetings, presentations, and/or written reports and memorandums. The position is focused on audit assurance activities with an emphasis on operational and compliance risks for City National Bank's Payment Processing (Wire, ACH, Zelle, Real-Time Payment, Debit and Credit Card, Check and Lockbox, and Cash) and Fraud Operations. Additionally, the position is responsible for maintaining and executing continuous monitoring program in accordance with audit methodology and taking into consideration industry development, emerging risks, and regulatory changes and expectations.

  Internal Audit and CRR

  The Internal Audit and CRR team provides objective and independent assurance services to support the bank in its mission and to help achieve its objectives through proactive risk management. The focus is on ensuring business activities remain safe, compliant and well-positioned for future opportunity and sustainable growth.

  What you will do

  Audit and Assurance General Requirements

  Plans, executes and evaluates audit test plans for projects of medium to high complexity with a risk-based audit approach.

  Assesses risks and controls, designs comprehensive audit programs, executes audit procedures, supervises and reviews the work of others, analyzes and synthesizes results of testing performed, effectively communicates results to senior management to affect change, and delivers well written audit reports and other forms of communication.

  Manages resources assigned to engagements, and collaborates with other audit groups to effectively plan, integrate and execute audits.

  Understanding of the three lines of defense model and the roles and responsibilities of each line of business.

  Understanding of risk management functions and risks, including but not limited to the understanding of enterprise and operational risk management, data governance, privacy, information security, third party risk management, model risk management, business continuity, fraud risk management, and associated regulations, guidance, and regulatory expectations, in order to identify and assess key control activities in business processes.

  Gathers and evaluates information received from business units and other external/regulatory sources.

  Ability to multi-task and work in a dynamically changing environment.

  Complies fully with all Bank policies, procedures, audit methodologies, training and regulatory requirements.

  Provides support to address regulatory requests, review management responses and attend meetings.

  Assists with the completion of annual risk assessment.

  Ongoing Monitoring Activities

  Monitors outstanding issues to ensure management is on track for appropriate and timely remediation.

  Performs audit and regulatory issue validation for issues closed by line of business management.

  Leads and performs quarterly continuous monitoring activity for the area assignedand seeks to identify data analytics opportunities to enhance or streamline existing continuous assurance.

  Stays abreast of changes in the business and regulatory environment and control environments in which City National Bank operates.

  Data Analytics and Technology:

  Discover patterns, insights, trends and anomalies from straightforward analyses, data sets and visualization tools.

  Execute basic analyses (e.g. descriptive) and create simple visualization using standard tools.

  Develop requests for advanced analytics by providing detailed and clear questions to the Data Analytics Lead or Data Scientist.

  Applies advanced analytical techniques to test hypotheses and add insights into audit findings.

  Understands concepts of data lineage and data stewardship in order to develop effective data analytics that provide the insights.

  Relationship Building and Client Experience:

  Supports the Audit Director proactively in their ongoing monitoring and discussions with business management.

  Continuously builds trusting relationships with Internal Audit peers and business management.

  Acts as the key contact and responds to inquiries from business throughout the audit process.

  Challenges others’ thinking or approaches in a constructive manner.

  Advises stakeholders on internal control and governance matters and conducts proactive and ongoing risk management discussions with business leaders.

  Influences key stakeholders to gain buy-in, overcomes challenges and delivers on high priority initiatives, and draws conclusions or makes recommendations based on audit evidence that may involve ambiguity.

  Staff Performance and Mentoring:

  Acts as a role model/mentor to more junior auditors and provides constructive feedback.

  Enhances and maintains staff morale.

  Prepares and conducts formal/informal training for less experienced staff members.

  Must-Have*

  Bachelor's Degree or equivalent experience

  Minimum 5 years of audit or related experience in banking operations, compliance, and/or risk management activities.

  Minimum 3 years of experience conducting internal audits within financial institutions

  Skills and Knowledge

  Professional Designation (CIA, CPA, CISA) preferred

  Sound knowledge and experience leading integrated audits is preferred.

  Strong verbal and written communication skills to effectively present to peers and business management.

  Demonstrated negotiation and leadership skills needed to convey ideas and obtain management buy-in for constructive change.

  Effectively manage ambiguity, work independently, think innovatively and demonstrate critical problem-solving skills.

  Strong understanding of internal auditing standards, COSO and risk assessment practices.

  Strong understanding of internal control concepts and application of such.

  Strong working knowledge of banking industry laws and regulations.

  Experience researching and interpreting regulatory requirements – e.g. OCC Heightened Standards, NACHA requirements, {ayment Handbook, etc

  Experience in planning and juggling multiple projects with varying team members.

  Experience in coaching junior auditors.

  Familiar with data analytics, robotic process automation and artificial intelligence tools.

  Experience in use of data visualization and reporting – e.g. Tableau and/or Alteryx is a plus.

  Compensation

  Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

  *To be considered for this position you must meet at least these basic qualifications

  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

  Benefits and Perks

  At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

  INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

  City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

  ABOUT CITY NATIONAL

  We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

  #LI-KTB

  #CA-KTB

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