Our team: Assessment & Qualifications - Pearson VUE is a global leader in computer-based testing for information technology, academic, government and professional testing programs around the world with a secure network of test centers in more than 180 countries.

　　About the role: We are currently looking for a customer focused and relationship builder to join our team. As an Associate Analyst, you will be responsible for establishing relationships and work effectively with others outside the organization.

　　As part of our commitment to providing five-star support to third-party test centers around the world, we provide assistance and create engagement to enhance the test center experience. Our goal is to increase Pearson VUE performance and assist third-party testing centers to become the leading testing companies in their areas.

　　As an Associate Analyst, you will be responsible for:

　　Respond to and facilitate needs of test centers in all aspects of test delivery

　　Provide account maintenance to resolve any internal customer requests pertaining to the Pearson VUE Test Center channel

　　Liaison between the business and the test center channel partner to help ensure compliance with Pearson VUE requirements.

　　Assist with Pearson VUE Test Center on-boarding

　　Assist with event-based testing capacity and Pearson VUE Test Center identification and preparation

　　Document processes as defined and recommend process changes

　　To be successful in this role, you will ideally have:

　　Extensive Customer Support and Relationship Management Experience (B2B experience is ideal!)

　　Ability to work independently with minimal supervision

　　Influential and persuasive communication skills

　　Strong critical thinking skills

　　Excellent planning and multi-tasking skills

　　Strong creativity and problem-solving skills

　　Competence in Microsoft Office products (Word & Excel)

　　Experience in Analysis Documentation & Reporting ideal

　　Experience in Test Centre Operations preferred

　　Your rewards & benefits

　　We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too.

　　Please see our attractive UK benefits here: Pearson Jobs - Benefits

　　Flexible working: We are committed to hybrid working practices and have adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.

　　What to expect from Pearson

　　Did you know Pearson is one of the 10 most innovative education companies of 2022?

　　At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

　　We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

　　Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

　　To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

　　If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

　　Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

　　Job: TESTING CENTER

　　Organization: Assessment & Qualifications

　　Schedule: FULL_TIME

　　Req ID: 14210