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Manager IT Service Desk
Manager IT Service Desk-March 2024
Milwaukee
Mar 28, 2026
About Manager IT Service Desk

  JOB REQUIREMENTS: We are looking for a passionate leader to serve as akey liaison and influencer between Corporate IT support and our sitebusiness locations. In this role, you will be leading a diverse team ofsystems engineers, site IT support specialists, and helpdesk to ensurewe are delivering world-class IT support to our customers. Site ITService Delivery & Operations Support Manage and oversee all personneland functions related to IT Infrastructure Support: IT Helpdesk,Incident. Management, and Request Fulfillment as it relates to quality,performance and risk by setting or refining process, procedure, policyand standards. Manage all day-to-day IT Support activities, ensuring theintegrity, security and high availability of services for our clientsuser population. Provide leadership to leverage technologies, processes,and disciplines for delivery of best-in-class methods. Readilyrecognizes system deficiencies, recommends, and implements effectivesolutions. Collaborate with the other IT Managers defining overall goalsof the IT department including short and long-term planning. Assist theIT staff deploying, maintaining, and supporting hardware and software.Project Management - prepare project proposals, scope and budgets;monitors project timelines and milestones. Works closely with IT team,project teams, vendors, and outside contacts to ensure timely andefficient completion of projects. Leadership Development & TalentManagement Experience providing feedback on performance toward goals.Experience coaching, mentoring, and developing team members. Ability toproactively identify and remove obstacles or barriers on behalf of theteam. Ability to take ownership of projects and deliver while mentoringand helping team. Demonstrated experience influencing across a complex,global matrix organization. Functional Expertise Skilled with providinghands-on user support to both onsite and remote associates. Must beapproachable and foster a climate of trust and respect in theorganization. As a driver of change, you will identify opportunities tostreamline and refine processes aligned to our business objectives.Qualifications Our future leader will have a track record of metricdriven achievements. Bachelor\'s degree and 8+ years of relatedexperience leading and managing a Service Desk function. 3+ years\'experience formally or informally directing other team members. Passionfor delivering high quality IT services with a continuous improvementmindset. Experience deploying and supporting Microsoft 365 systems andservices. Collaborator with Problem Solving, \'Can-do\' Mindset and aclient centric focus. Understanding of the SOLC, Software and DatabaseDeployment Methods, and Application. Experience with MS Office... Forfull info follow application link. Equal Employment OpportunityEmployer: Female/Sexual Orientation/GenderIdentity/Minority/Veteran/Disabled ***** APPLICATION INSTRUCTIONS:Apply Online: ipc.us/t/A4F98036A90742BC

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