Job Title

Manager, IT Network Services

Agency

Texas AM University - Corpus Christi

Department

IT Infrastructure Research Computing

Proposed Minimum Salary

Commensurate

Job Location

Corpus Christi, Texas

Job Type

Staff

Job Description

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas AM University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.

Learn more information here (https://www.youtube.com/watch?v=EwQR4HbGJu0) !

PURPOSE

Under the direction of the Director of Infrastructure and Research Computing, the Manager of Network Services, leading the Network Services team, is pivotal in driving the network infrastructure's design, implementation, and maintenance. This role ensures the network delivers high performance, reliability, and security, aligning closely with the organization's strategic objectives.We are seeking a Network Services Manager with data center experience, supporting research computing, and handling emergency operations. This position reports to the Director of Infrastructure and Research Computing and is critical for the strategic planning, development, and maintenance of our network infrastructure. The successful applicant will lead the Network Services team, focusing on ensuring our network infrastructure is highly efficient, reliable, and secure. This role demands a professional who can effectively translate the organization's strategic goals into practical technological solutions, promoting the institution's progress with dedication and expertise.

RESPONSIBILITIES

Functional Area 1: University Networks and Data Center Management

Percent Effort: 35%

Manage wired and wireless networks, data center, network security architecture, and Internet/WAN connectivity.

Develop systems to support the technological needs of students, faculty, staff, and researchers.

Assist in designing and managing IT service delivery processes, monitoring operational performance, and applying continuous improvement strategies.

Provide advanced technical support for significant projects and operations, acting as a technical consultant to staff.

Foster and maintain collaborative relationships with stakeholders, customers, and vendors.

Functional Area 2: People and Resource Management

Percent Effort: 25%

Lead and mentor the network services team, managing HR processes, professional development, and performance evaluations.

Oversee budget and resource planning to achieve departmental objectives.

Develop and implement standard operating procedures, set team goals, and ensure effective communication within and outside the department.

Utilize project management techniques for planning, submitting, executing, and completing projects efficiently, including risk management and budgeting.

Functional Area 3: Strategic Planning:

Percent Effort: 20%

Keep informed about the latest developments in network architecture, security, data center, Wi-Fi, and emerging technologies.

Represent the department in university committees and groups, contributing to strategic planning and goal setting.

Collaborate with the Director and CIO on projects aligning with the university's strategic direction.

Conduct network capacity planning and improvement exercises, ensuring the network meets current and future requirements.

Functional Area 4: Disaster Recovery and Business Continuity

Percent Effort: 15%

Oversee the health and welfare of the data center and associated networks, ensuring operational credibility through effective disaster recovery and business continuity planning.

Develop and maintain comprehensive disaster recovery and business continuity plans, conducting regular assessments to evaluate their effectiveness.

Stay informed on the latest trends and best practices in IT security, disaster recovery, and business continuity to continually enhance plan robustness and responsiveness.

Ensure that the disaster recovery and business continuity plans are aligned with the overall strategic objectives of the organization, guaranteeing the resilience and stability of data center operations and network services.

Other:

Percent Effort: 5%

May require availability to work some nights, weekends, and holidays.

Performs other duties as assigned.

WHAT YOU WILL NEED

Bachelor's degree in Computer Science, Management Information Systems, Network Administration, Cyber Security, or related field.

Minimum five years of relevant network administration experience.

Additional experience may be used as a substitution for the minimum education requirement.

High School Diploma and 9 years of related experience.

Associate degree in Computer Science, Management Information Systems, Network Administration, Cyber Security and 7 years of related experience.

Understanding of network security principles and best practices.

Experience with network monitoring and management tools.

Hands-on experience with network hardware including routers, switches, firewalls, and wireless access points.

Experience with emergency IT operations and disaster recovery strategies.

Proficient in applications for word processing, spreadsheets, and network diagramming.

Effective communication skills, capable of explaining complex technology to non-technical audiences.

WHAT THEY WOULD LIKE TO SEE

Expertise in Cisco routing, switching, wireless, firewalls, and telephony.

Excellent problem-solving and analytical abilities.

Experience with research computing networking needs (HPC/AI) and large data center operations.

Professional certifications such as Cisco Certified Network Professional (CCNP), Certified Information Systems Security Professional (CISSP), or equivalent.

Strong leadership, team-building, team management skills, and strategic planning skills.

Advanced experience in network design and architecture for supporting research and academic computing needs.

Advanced networking certifications (e.g., CCIE).

Certifications in project management (e.g., PMP) or IT service management frameworks such as ITIL.

Familiarity with IT industry trends, security regulations.

Excellent multitasking, communication, and organizational abilities.

Due to federal law on deemed export controls, it is not possible to petition for an H1B work authorization. Applicants must be a U.S. citizen.

Salary is commensurate upon education and/or experience.

BENEFITS (rules, policies, eligibility apply)

From our generous benefits package and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work.

Insurance

Medical

$0 - $30 per month for Employee Only coverage after university contribution ($920 value).

Up to 83% of premium covered by the university:

Employee and Spouse

Employee and Children

Employee and Family coverage

Dental Vision

Life Insurance, Accidental DD, Long Term Disability, Flexible Spending Account and Day Care Spending Account

On-campus wellness opportunities

Work Life Solutions:

Counseling, Work Life Assistance, Financial Resources, and Legal ResourcesTuition Benefits:

Public Loan Forgiveness

Book scholarships

100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).

Retirement

Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)

Voluntary Tax Deferred Account/Deferred Compensation Plan

Time Off:

8+ hours of vacation paid time off every month.

8 hours of sick leave time off every month.

8 hours of paid time off for Birthday leave.

12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

Welcome and thank you for your interest in a career with Texas AM University-Corpus Christi. We are a vibrant, Hispanic Serving Doctoral Research Institution that proudly provides a solid academic reputation, renowned faculty, and highly rated degree programs since 1947. The University has a heritage of teaching excellence with innovation in research and community engagement as part of the distinguished Texas AM System. The only university in the nation located on its own island, at the heart of the Texas Gulf Coast. With palm tree lined pathways throughout the campus, nearby natural wetlands, a scenic hike-and-bike trail and pristine views of the beach and bays, Texas AM University-Corpus Christi is a first-choice institution.

Texas AM - Corpus Christi is an Equal Opportunity / Affirmative Action / Veterans / Disability Employer.

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Again, welcome and thank you for your interest. Please contact us if you need assistance in applyin g, seeking an update on a posting, or have further questions .

Phone: 361-825-2630

Email: [email protected]