Job Description

　　What will you do?

　　Provide leadership to the PSG Site IT Services Function for Pharma Services. The primary services delivered include, but are not limited to, business colleague support (desktop, access & administration), support during Major Incident Management events, support during Quality, Regulatory, or Sarbanes-Oxley (SOX) audits. GxP regulatory support and customer-specific data delivery

　　Perform desktop and local network resolutions as applicable.

　　Perform server, enterprise storage and virtualization technology discovery resolution.

　　Embody the concept of Quality at the local PSG Site(s) and become a true partner maintaining overall IT Quality Governance for the site.

　　Serve as the primary critical issue contact for local IT Service Issues and mentor site Shared Services IT teams to maintain and improve IT service.

　　Develop strong partnerships with IT Shared Services teams and other IT colleagues to deliver best in class service delivery.

　　Collaborate with business colleagues to understand support needs and develop effective partnerships in a matrixed environment that deliver first class IT services to business colleagues.

　　Collaborate as a member of the PSG IT Ops & Services team to develop and align IT support processes globally to meet business and quality needs including support of regulatory audits, investigations, and CAPA.

　　Use ITIL and Process Improvement methodologies (such as Six Sigma, Lean, PPI etc) to drive improvements in IT processes and IT support services. Track metrics against SLA to ensure colleague satisfaction.

　　Champion innovation by demonstrating technologies used at other Pharma Services / Thermofisher sites. Main contact to support site capital projects and act as IT SME for new or existing IT systems and production equipment to insure it is installed according to global security and Data Integrity (DI) requirements.

　　Collaborate with Global Infrastructure Services and/or Global Applications to fully use Corporate shared services and to implement company standards.

　　Understand and implement the company’s system architecture standards and policies to improve efficiency and support business colleagues.

　　Hire, train, setup experienced career development goals and conduct performance reviews as per company policy.

　　Strong business partnership to develop local technology strategy, obtain objectives, budgets, schedules, and work plans.

　　Embody ThermoFisher 4i values: integrity, innovation, intensity, and involvement.

　　Align with company’s Global IT Policies & Procedures

　　How will you get here?

　　Experience

　　Bachelor’s degree in computer science.

　　Where applicable for the local site(s), the candidate should have 10 + years of experience leading IT professionals in a very fast-paced, large company environment.

　　Prior experience in hiring employees and conducting performance evaluations.

　　Solid grasp and experience supporting Windows 10, Windows Server 2008 & 2012 2019, VMware Virtualization, Enterprise Storage Arrays, and Backup Systems

　　Prior experience supporting a mix of on-premises, hybrid, and Cloud-based applications.

　　Experience of working in a regulated pharma environment, preferably

　　Experience in safeguarding company assets and preserving data privacy (e.g. GDPR)

　　Solid grasp of Good Manufacturing Practices (GMP) and Computers Systems Validation (CSV)

　　Experience in working with IT colleagues across various geographies and disciplines.

　　ITIL Foundations Certification

　　Six Sigma Green Belt/Black Belt certification

　　Knowledge, Skills, Abilities

　　An IT leader providing positive support and direction while delegating tasks as applicable.

　　Broad knowledge of application software, desktop support and IT security.

　　The ability to interpret business requirements resulting in exceptional project delivery.

　　Excellent team building skills, organization of team structures, making decisions, addressing problems and communicate across the organization.

　　Strong analytical, prioritization, and organization skills

　　Excellent verbal and written skills! Ability to quickly understand and adjust to evolving business needs.

　　Communicate technical concepts to non-technical business partners.

　　Strong customer service/relationship building skills.

　　Ability to work in a highly matrixed environment.

　　Capacity to make decisions or recommendations based on sound judgement and fact gathering.

　　Strong negotiating, problem-solving, conflict resolution, and influencing skills.

　　Clear understanding of the project management lifecycle

　　Ability to juggle and prioritize numerous tasks within a collaborative organization.

　　Business knowledge and flexibility to resolve key issues and deliver optimal results.

　　Drive and desire to learn and grow both technical and functional skills.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.