Patient Service Representative, Spaulding Outpatient Center- Salem - ( 3273669 )

　　Description

　　Primary Location: Spaulding Outpatient Center- Salem, 35 Congress St, Suite 211, Salem, MA 01970

　　Shift : Day shift

　　Schedule : Monday through Friday schedule, with at least two evenings until 5:30 required

　　Summary

　　Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individual’s insurance coverage with a customer service-oriented approach. Orient patients to the center and coordinate additional patient services as needed. Demonstrate evidence of advanced operational knowledge, teaching and professional involvement, and outpatient center marketing and community involvement for Advanced Patient Service Representative role.

　　Key Responsibilities

　　Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.

　　Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.

　　Scheduling status is maintained daily and potential problems are addressed with corrective actions.

　　Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards.

　　Patients are greeted, assisted and appropriate staff notified of patient arrival.

　　Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.

　　Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner.

　　Monthly patient satisfaction questionnaires are processed for current patients according to center standards.

　　Customer service delivery is carried out to achieve stated goals.

　　Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.

　　Therapy charges are entered and reconciled as assigned.

　　Additional department, organization, or network activities are completed per established objectives.

　　PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.

　　Additional Responsibilities for an Advanced Patient Service Representative

　　Annual requirements of completing 6 initiatives as described in the administrative ladder application.Qualifications

　　Education/Degree

　　Required

　　High school graduate required. Associate’s degree preferred.Experience

　　Preferred

　　Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)

　　Required

　　Computer proficiency required. Microsoft office applications preferred with ability to learn new software.Preferred

　　Highly developed communications and interpersonal skills, working with diverse population.

　　Work independently, be self-directed and contribute as a member of a team.

　　Anticipates challenges and develops and implements strategies for addressing them.

　　High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.

　　Attention to detail.

　　EEO Statement:

　　SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.

　　Primary Location : MA-Salem-SNS Spaulding North Shore

　　Work Locations :

　　SNS Spaulding North Shore

　　1 Dove Avenue

　　Salem 01970

　　Job : Admin/Clerical/CustService-Other

　　Organization : Spaulding Hospital North Shore(SRN and SNS)

　　Schedule : Full-time

　　Standard Hours: : 40

　　Shift : Day Job

　　Employee Status : Regular

　　Recruiting Department: : SNS Outpatient Salem

　　Job Posting : Jan 16, 2024

　　Req ID: 3273669