MANAGER COMMERCIAL LOAN ADMIN/OPS TRANSFORMATION

　　WHAT IS THE OPPORTUNITY?

　　The Senior Vice President of Commercial Loan Administration and Operations Transformation within Banking and Investment Services will report to the SVP, Head of Commercial Loan Admin and Operations. Our ideal candidate for this role is a proven strategic leader who has experience leading operational and technology changes for operations. This leader must be able to bring critical thinking and communication skills to rapidly diagnose and solve problems across the bank. Transformation initiatives may be related to target operating model transformations, cost or process efficiencies, customer experience, technical implementations and/or risk reduction. Initiatives require proficiency in business case analysis, process and operating model redesign, organizational change management, and structured project management.

　　Banking and Investment Services Division

　　Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

　　What you will do

　　Formulate, organize and monitor interconnected projects. Determine suitable approach for tactical execution and manage delivery team / third party vendors.Manage a portfolio of transformational initiatives, aligning programs to strategic vision and measure, rank and prioritize projects. Provide reporting on program statuses, key risks and issues and tracking of business benefits to senior executives.Organizes, leads, and facilitates cross-LOB process design, measurement and re-engineering initiatives that will encompass an end-to-end analysis and future state design that requires specialized knowledge or skills critical to the redesign effort in a matrix leadership environmentAssesses present and future needs, trends, problems, and opportunities for existing functions, and for creation and development of new functions/businessesDevelops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow through CNB and identify and help prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impactDevelops root cause analysis and business case for proposed technology, staff and structure changes, including cost estimatesBuilds and fosters strong, trusted relationships with our Businesses, Technology & Innovation, Legal, Risk, Compliance, Credit, and Treasury partners to develop and implement strategic prioritiesPartners with first and second lines of control to develop an effective control framework, and engage with lead regulators as required to explain the control frameworkEstablishes standards for measuring performance against process requirements - Including the developing metrics that provide data for process management indicators for future improvement opportunitiesProvides analysis for business leaders, project teams, and managers as required. In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed resultsThe sharing of lessons learned and best practices with others throughout the organization when appropriate

　　Must-Have

　　Bachelor's DegreeMinimum 7 years of experience leading consumer and commercial banking strategic transformation programs or operations teams for customer-facing or operations functions - with general subject matter expertise in consumer/commercial banking and treasury managementMinimum 5 years of experience with banking-related process and operating model redesign, major reorganizations, governance design, data analytics, and/or innovative change adoption programs)

　　Skills and Knowledge

　　MBA preferredSignificant Operations, Risk & Controls management experience preferredExtensive experience in consumer / commercial banking operating model evaluation, design, or executionExperience leading transformations at regional or national banksExperience with large multi-platform technology deployments, including full life-cycle management from concept through deployment - particular emphasis on structured delivery, complex integration and testing, agile developmentKnowledge of the financial services industry including products, services, technology, marketing, finance, and risk. Hands-on experience with group functions, i.e. commercial lending, transaction processing, domestic and international electronic payments and global trade, call centers, wealth management, treasury and capital markets, branch support and financial servicesAbility to work and navigate across organizational boundaries and develop relationships at all levels of the organization including internal (all members of senior management and their teams) and external constituencies (i.e. agencies, regulators, auditors, vendors, etc.)Ability to identify areas of redundancy or work done "by hand," especially in the field, and immediately improve and advance the areas using lean process improvement and automation.Ability to set clear and challenging goals while committing City National to improved performance; tenacious and accountable in driving results.Possesses high degree of integrity and forethought in their approach to making decisions; the ability to act in a transparent and consistent manner while always taking into account what is best for City National.High intellectual capacity, sound professional judgment and discretion to effectively advise executive level stakeholders.Ability to persevere in the face of challenges and exhibit a steadfast resolve and relentless commitment to higher standards, which earns respect from others at all levels.A leader who is self-reflective and aware of their own limitations; leads by example and drives the organization's performance with an attitude of continuous improvement by being open to feedback and self-improvement.Excellent executive communication skills, presentation development and delivery

　　Compensation

　　Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

　　To be considered for this position you must meet at least these basic qualifications

　　The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

　　Benefits and Perks

　　At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

　　INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

　　City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

　　ABOUT CITY NATIONAL

　　We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.