Manager, Business Support

　　Requisition ID: 191926

　　Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

　　As a Manager, Business Support you will be responsible for working directly with the Scotia Wealth business lines and Operational and partner teams across Wealth to provide leadership and ensure initiatives are delivered in support of business strategies and objectives. The incumbent will proactively identify, define, and collaborate with appropriate partners to improve processes and resolve issues while ensuring the client experience is optimized. The Manager Business Support will also participate, as required, in the implementation of special initiatives and projects.

　　Is this role right for you? In this role you will:

　　Work directly with various lines of business to identify, define, assess, and implement initiatives aimed at greater efficiencies and effectiveness

　　Take a consultative approach by working in collaboration with the business to analyze and diagnose client issues and impacts to the client experience

　　Provide support on ongoing projects and initiatives including the design, development of materials, communication, prioritization, and identification of key issues that impact the business

　　Participate in gathering and documenting business requirements

　　Define system application requirements for modifications to existing processes, or the creation of new applications and/or processes

　　Collaborate with operational departments and partner teams with a specific focus on addressing issues and creating operational efficiencies and solutions

　　Develop, manage, and maintain key support relationships to ensure effective coordination of support by all business partners

　　Coach staff to perform at an exceptional level within an ever-changing environment

　　Collaborate with the Business SupportTeam to address escalated issues and incident management

　　The Must Haves:

　　University degree required

　　5+ years of relevant work experience specifically within wealth management

　　Experience in an investment/brokerage operations environment is required

　　Knowledge of Broadridge, Salesforce, and other wealth related applications is an asset

　　Project Management experience is an asset

　　Intermediate to advanced knowledge of MS Office, Visio, Excel, Adobe Acrobat Professional is required

　　Experience in leading a team and developing talent

　　Experience working with technology partners

　　Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

　　Effective communication skills with the ability to write clearly and concisely

　　An ability to speak confidently with various senior leaders

　　Strong analytical skills to understand various elements of operations to be able to define the problem and propose a solution

　　An ability to be pro-active in your quest for knowledge of operations, with a strong strategic thinking capability to think creatively, problem solve and multi-task

　　Must be comfortable working independently with the ability to prioritize tasks and manage time efficiently, without direct input or oversight

　　Work effectively in a group environment across various operations, front office, and functional areas

　　Strong relationship management skills to build and maintain strong relationships with various stakeholders

　　The ability to work and manage a team remotely

　　The ability to set clear expectations and work with deadlines

　　A comfort in working closely with various levels of management/executives

　　Location(s): Canada : Ontario : Toronto

　　Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

　　At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.