Job Summary

　　The Main Service Representative coordinates the operational tasks of the Service Representatives

　　under the direction of Branch Management, assists in the daily consolidation/reconciliation

　　processes and efficiently and effectively serves Branch clients, satisfying

　　their needs and complying with all the applicable programs, policies,

　　procedures and regulations.

　　Essential Responsibilities

　　Supports Branch Management by coordinating and monitoring the

　　procedures and duties performed by the Service Representatives, as well as

　　receives and delivers cash.

　　Performs duties of a Service Representative, such as, but not

　　limited to processing monetary transactions, performing mechanized

　　transaction/entries to the organization’s informational systems.

　　·

　　Supports the Branch Sales Assistant Manager and/or

　　Unit Supervisor with the security systems

　　monitoring tasks, like ATM and vault management.

　　Performs accounting duties, including but not limited to the preparation of the daily consolidation,

　　GL and accounting journal entries and preparation of checks.

　　Manages the Cash Reserve, receiving the delivery of cash reserves,

　　monitoring and controlling the service

　　representatives’ cash limits and tallying the reserve.

　　Performs administrative duties including but not limited to

　　maintenance of logs, performing and submitting results reports, security

　　testing and informing management of irregularities.

　　Attends and orients clients to promote the sales of service and

　　products, as well as responds to inquiries and assists with implementation

　　of solutions.

　　Maintains a log of the work area documents and forms.

　　Complies with all related laws and regulations including but not

　　limited to Bank Secrecy Act, Truth in Savings, Truth in Lending and

　　Community Reinvestment Act.

　　Complies with the Branch Selling Culture, goals, working plans and

　　administrative procedures including but not limited to the Total Quality

　　Program.

　　Contributes to Branch growth by applying the Selling Culture and

　　OSS Program.

　　Other

　　Responsibilities

　　Supports the tasks of the Branch Sales Assistant Manager and/or

　　Unit Supervisor.

　　Assists management with special projects and tasks as requested.

　　Performs related duties as assigned.

　　Independence of Judgment

　　The degree of

　　judgment is limited to very specific transactional activities for which the

　　employee has been trained to perform; exercises very limited judgment within

　　the parameters of assigned authorizations; seeks guidance and direction from

　　management when activities or finding exceed established authorities and

　　guidelines.

　　Supervisory Responsibilities

　　This position has no

　　direct supervisory responsibilities.

　　Competencies

　　·

　　Knowledge of the structure and content of the

　　English language including the meaning and spelling of words, rules of

　　composition, and grammar; the ability to speak and comprehend the English

　　language

　　·

　　Computer literate

　　·

　　Knowledge of Banking laws and regulations

　　·

　　Ability to work with teams and influence others

　　·

　　Analytical-thinking abilities

　　·

　　Knowledge of Banking products and services

　　·

　　Customer service orientation

　　Impact of Errors

　　The impact of errors

　　of this position could affect activities related with the position, unit and other departments, and the image of the

　　organization. Errors have financial, legal,

　　and regulatory implications.

　　Physical Demands

　　Reasonable

　　accommodations may be made to enable individuals with disabilities to perform

　　the essential duties of this job.

　　Employee in this position is required to sit, stand, walk, use hands and

　　fingers to perform data entry activities, reach, handle and manipulate objects;

　　hear and speak.

　　Specific vision abilities required

　　by this job include close and distance vision.

　　Minimum Requirements

　　·

　　High School Diploma from an

　　accredited institution and Technical courses related to the banking industry or

　　an Associate’s Degree from an accredited institution of higher learning

　　·

　　Two or more years of

　　experience as a Service Representative/Teller

　　·

　　Experience in assessing

　　clients needs to promote, refer or cross sell various bank products and

　　services

　　·

　　Successful completion of

　　the organization’s placement test and training program

　　·

　　Ability to work flexible

　　and non-traditional hours, including Saturday, Sunday and holidays