Overview

　　This is for a Part Time position at out Port St Lucie, FL site location.

　　Afternoon shift 1pm - 5pm. 20 hrs per week.

　　About TP

　　Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

　　With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

　　Benefits of working with TP include:

　　Paid Training

　　Competitive Wages

　　Full Benefits (Medical, Dental, Vision, 401k and more)

　　Paid Time Off

　　Employee wellness and engagement programs

　　Teleperformance and You

　　Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

　　As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

　　Responsibilities

　　Your Responsibilities

　　Mail room agents areresponsible for handling mail coming into and shipping out of a business. In general, mail room agents keep records of all incoming and outgoing items and make sure that mail gets delivered to the correct place.

　　Manage PO Box

　　Process all incoming mail – Retrieve, open, sort, batch, and scan for storage.

　　Orders with Checks

　　Orders with Credit Cards

　　Verify Payments

　　Written correspondence

　　Holiday/Negative-Option opt-outs

　　Outbound customer service calls for any orders requiring additional information or handling.

　　Outbound correspondence resulted from an inbound contact via any channel.

　　Special ad-hoc mailings correspondence.

　　Complete storage of 12 months of mail.

　　Calmly attempt to resolve and de-escalate any issues.

　　Escalate interactions when necessary and appropriate.

　　Respond to requests for assistance and/or possible processing payments.

　　Track all call related information for auditing and reporting purposes.

　　Qualifications

　　We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

　　Part time position, 20 hrs per week. With ability to work more hours as required.

　　Afternoon shift, 1pm to 5pm.

　　6 months customer service experience minimum

　　Over 18 years of age

　　Ability to type 25 wpm

　　High School Graduate or GED

　　Comfort with desktop computer system

　　Proven oral & written communication skills

　　Logical problem-solving skills

　　Availability to work various shifts as required.

　　Ability to use Windows operating systems

　　Organization and work prioritization skills

　　Be One of Our People

　　It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

　　Teleperformance is an Equal Opportunity Employer

　　Job Locations US-FL-Port Saint Lucie

　　Requisition ID 2024-45668

　　Category Customer Service/Support

　　Country United States