Description

　　Who we are looking for...Cornerstone Servicing is looking for an experienced Loss MitigationSpecialist. The Loss Mitigation Specialist role is responsible for providingworld class customer care to our customers. This position will provide anexceptional level of customer service by taking ownership and responsibilityfor all activity occurring at Cornerstone Servicing and ensuring customers areeducated regarding all hardship assistance options offered.What you'll need to be successful...Responsible for negotiating payment arrangements, keeping our borrowers intheir homes and curing delinquencyManage inbound and outbound calling queues via automated calling systemContinuously improve knowledge base and skillset to ensure maximum level ofcustomer satisfaction and world class customer experienceUnderwrites loans for loss mitigation in accordance to FHA, VA, USDA,FNMA, FHLMC guidelines and decisions all loss mitigation waterfall optionsfor borrower(s) seeking workout assistance.Recommends loss mitigation actions on requests for proposed foreclosurealternatives within timeframes established by investor.Utilizes ability to read and interpret title searches and rectify outstandingjudgements, liens, etc.Maintains quality control and production standards defined by CHLPerform other job-duty related issues as assignedQualifications:High School Diploma, GED, or equivalent experienceMinimum 2 years of experience in mortgage servicingMinimum 2 years of experience in a Collections environmentBi-lingual skills a plusExperience with Business Purpose Loans or Non-QM Loans preferredStrong phone etiquette while having a passion for taking care of customerneeds with exceptional customer service skillsSolid analytical skills with the ability to exercise prudent judgmentExceptional organization and time management a mustComfortable being a team playerStrong interpersonal skills in addition to verbal/written communicationAbility to work through stressful situations professionally and respectfullyAttention to detailWho we are....Cornerstone Servicing is a best-in-class mortgage servicer with a reputationof amazing service, customer satisfaction, employee retention andhappiness! Our mission is to use and improve on our God-given talents tomake a difference to the lives of our employees, customers,shareholders, and the people who provides service to us. We are a divisionof Cornerstone Capital Bank alongside Cornerstone Home Lending, whichemploys more than 1,700 team members who are passionately committed toCornerstone's Mission, Vision & Core Convictions. Cornerstone CapitalBank and it's subsidiaries have been recognized by Workplace Dynamics as a"Top 100 Workplace", for the 8th consecutive year. March 1, 2022marked the beginning of Cornerstone Home Lending's 34th year in residentiallending! We have successfully navigated our company through many industrycycleWhat we offer:We are a great company with great people and we are looking for an experiencedLoss Mitigation Specialist with servicing experience, who will bringenthusiasm, attention to detail and a servant heart to our team of top-tiermortgage servicing professionals. We recognize and reward hard work, offer acompetitive salary and full benefits package!What to do next:If Cornerstone Servicing sounds like the place for you (and if you have thequalifications, drive and passion to match), we invite you to become amember of our award-winning team! Remember, once you're part of ourCornerstone family, we'll continue to invest in you as an asset in ourcompany. As many of our team members can tell you, there's somethingspecial about working at Cornerstone Servicing! It really feels like home!We are an equal opportunity employer, and all qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, national origin, disa ility status, protected veteranstatus, or any other characteristic protected by law.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate againstemployees or applicants because they have inquired about, discussed, ordisclosed their own pay or the pay of another employee or applicant.However, employees who have access to the compensation information of otheremployees or applicants as a part of their essential job functions cannotdisclose the pay of other employees or applicants to individuals who do nototherwise have access to compensation information, unless the disclosure is(a) in response to a formal complaint or charge, (b) in furtheranceof an investigation, proceeding, hearing, or action, including aninvestigation conducted by the employer, or (c) consistent with thecontractor's legal duty to furnish information. 41 CFR 60-1.35(c)

　　As an Equal Opportunity Employer, the Company prohibits discriminationagainst any applicant or Team Member based on any legally- recognized basis,including, but not limited to race, color, religion, sex, pregnancy(including lactation, childbirth or related medical conditions),sexual orientation, gender identity and expression, age (40 andover), national origin or ancestry, citizenship status, physical ormental disability, genetic information (including testing andcharacteristics),veteran status, uniformed servicemember status or any other status protectedby federal, state or local law. Our commitment to equal opportunityemployment applies to all persons involved in our operations and prohibitsunlawful discrimination by any Team Member, including supervisors andco-workers. This policy applies to all aspects of employment, includingrecruitment, advancement, promotion, demotion, discipline, layoff,termination, salary and wage consideration and Team Member benefits.As such, all Team Members are expected to embrace our corporate philosophy