Overview Why You’ll Love Being a Logistics Care Outreach Specialist at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Logistics Care Outreach Specialist job When you join AccentCare, you become part of a team that is not only dedicated to their patients, but to each other as well. Here, you will truly make a difference each and every day as you work alongside a supportive team. With a competitive benefits package, work-life balance, professional development, and an outstanding work environment, you will have everything you need to achieve success in your career. Bring your passion for patient care and you will build a career you love in this Logistics Care Outreach Specialist job Join the AccentCare team and apply for this Logistics Care Outreach Specialist opportunity today! Offer Based on Years of Experience What You Need to Know The Logistics Care Outreach Specialist is responsible for completing all patient Welcome Calls for their assigned territories, including documenting each call in the Welcome Call Coordination Note/Form and logging calls in the Welcome Call Log as calls are made. In addition, the LC Outreach Specialist is responsible for completing daily calls to facilities/referral sources to check on status of patients who have been transferred to an inpatient facility awaiting their resumption of care at AccentCare. These calls should also be captured in the corresponding coordination note on a timely basis. The LCC Outreach Specialist plays a critical role in the timely initiation/resumption of care of patients and driving exceptional customer satisfaction. Conduct and document Welcome Calls (non-bed-side visits) effectively onboarding patients to AccentCare and collecting patient schedule and communication preferences Confirming and documenting inpatient status for purposes of understanding timing for admitting patients into AccentCare once discharged from inpatient care setting Supporting overflow needs for completing scheduling-related workflow tasks Qualifications EXPERIENCE and EDUCATION: High school diploma or GED required 2+years of education beyond high school in college or technical school preferred 1 to 3 years of working experience in related field (e.g., customer contact center, preferably clinical) SKILLS/ABILITIES: 3+ years working in a call center environment as an agent Clinical background preferred (e.g., LVN/LPN) to triage patient needs as part of the Patient outreach process