How you will impact WestRock:

　　The Customer Service Manager is responsible for managing a team of Customer Service Account Specialists. The purpose of this role is to drive supply chain excellence in the form of increased customer service with a focus reducing the cost to serve. This position works closely with logistics, production planning, sales and mill contacts to ensure customer satisfaction with products and service.

　　The Manager will be empowered to make recommendations that align with the strategic direction of the company and/or provide better service to our customers. It is an ideal position for an individual who values ownership, leading a team, driving results, and creating a unified team through effective communication, team building, motivation, and recognition.

　　The Customer Account Manager will lead the Customer Account Specialist (CAS) Team, by cultivating, training, and developing this team to provide world-class service

　　Communicate with sales, customers, logistics team to develop the most cost-effective order to cash chain to benefit WestRock and its’ customers.

　　Maintain reports for leadership

　　Maintain corporate objectives for credit, accounts receivable, on-time in-full delivery, freight cost

　　Ensure accuracy of data (sales orders) in order entry system

　　Customer visits as needed/Develop relationships with customers

　　Monitor monthly forecast orders to actuals

　　Work with sales on any conflict management

　　Attend and provide inputs into weekly integrated tactical planning (ITP) cadences with customer service, production planning, sales, and logistics

　　Effectively use the Optimization system to manage order backlogs focused on on-time in-full delivery to the end customers while maintaining high levels of efficiency on paper mill machines

　　Works proactively to promote teamwork at all levels of the company.

　　Inventory Monitoring - monitors rolls on mill floor (aging, etc)

　　Metrics include: On-Time Shipment, Customer Satisfaction, Inventory Age & Turns, Order Accuracy, Load Optimization and Excess Freight Reduction.

　　Requirements to Succeed:

　　Bachelor’s degree in one of the following disciplines: business, supply chain, or 10+ years experience in progressive customer service roles

　　3-5 years progressive supply chain experience

　　3-5 years managerial experience

　　Experience in customer service, account relationship and order management

　　Strong problem solving and verbal skills with ability to communicate with all levels including Executive and Senior management.

　　High level proficiency in MS Excel

　　Ability to work with cross functional team partners to resolve issues to maintain customer satisfaction

　　Work proactively to complete all tasks timely, accurately, and completely

　　Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus

　　What we offer:

　　Corporate culture based on integrity, respect, accountability and excellence

　　Comprehensive training with numerous learning and development opportunities

　　An attractive salary reflecting skills, competencies and potential

　　A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

　　WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

　　WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.