Description

　　LOAN SERVICING COLLECTOR

　　Job Overview: Fidelity Bank employees experience a culture of dedicated service to our customers, shared support between co-workers and a committed investment in our communities. We seek to deliver a level of service unsurpassed by any bank, anywhere, any size. That starts with our people, whom we endeavor to provide a home as much as a career. Sound like a place you’d like to work? Let’s talk.

　　The candidate for this position will work in a call center environment and will be responsible for:

　　Assisting our mortgage loan borrowers with the servicing of their loan

　　Assisting and answering questions from internal customers as it pertains to all aspects of mortgage loan servicing

　　Contacting and monitoring delinquent accounts per investor guidelines

　　Processing payments, quoting payoff, compiling packages for foreclosure referrals, cross training and responding to customer inquiries through a variety of digital channels

　　Assisting in the Customer Service Department as needed

　　Requirements for the position include:

　　A high school diploma (or equivalent)

　　Excellent organization skills

　　The ability to multi-task

　　Strong written and verbal communication skills

　　Candidate may be required to cross train in other areas of Loan Servicing as need

　　The ability to work late and/or flexible hours

　　EO/AA Employer: Title VII/Protected Veterans/Disability Status

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)