73488BRJob Posting Title:Ambulatory Clinic Supervisor I (Ophthalmology)Department:OphthalmologyAutoReqId:73488BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:The Ambulatory Clinic Supervisor I will be responsible for:

　　Supervising frontline administrative staff. Interviewing, hiring, orienting, training, developing and disciplining staff as necessary. Organizing work and work processes. Conducting annual performance appraisals and recommending merit increases in conjunction with manager and consistent with Hospital policy. Conducting regular staff meetings. Serving as point person when manager is absent.

　　Ensuring all Program personnel are trained in Hospital policies and procedures as well as the appropriate features of the Hospital’s information systems, including follow-up training and consultations. Ensuring compliance with government regulations (such as DPH, licensure, JCAHO, OSHA, etc.) and third party payor billing requirements. Continually training and cross training staff on a regular basis.

　　Organizing and maintaining daily administrative operations of department. Preparing periodic reports and documents to comply with hospital, governmental, regulatory and/or funding agency requirements.

　　Supporting the Ophthalmologist-in-Chief with new patient requests, complex scheduling needs and clinic management

　　Ensuring patient satisfaction by providing positive and effective customer service. Monitoring and assessing management and operations for patient satisfaction. Recommending and implementing improvements to service.

　　Participating in budget process by identifying and analyzing trends and patters and preparing cost projections. Developing proposals to improve cost-effectiveness.

　　Working independently on special projects and providing details analyses and reporting on findings as requested by management.

　　To qualify, you must have:

　　Associate’s degree in business or a closely related field; Bachelor’s degree preferred.

　　Three to four years’ previous experience. Additional years of experience may substitute for a degree.

　　The analytical skills to resolve problems that require the use of basic scientific, mathematical or technical principles

　　The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

　　Demonstrated knowledge of hospital systems, operations and managed care.

　　Completion of hospital’s ECES certification awareness program within a year.

　　Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid