Summary

　　LifeSight PEP is WTW’s Pooled Employer Plan – Designed with a commitment to innovation for improved outcomes, the LifeSight PEP will allow employers to offer a market leading defined contribution plan and employee experience with limited demand on their internal resources, enabling greater focus on strategy and core business. The LifeSight PEP Head of Clients role is an exciting opportunity and pivotal to shaping the client experience.

　　In this role, you will report to the LifeSight Business Leader and will be a member of the LifeSight US leadership team.

　　Key responsibilities

　　Develop and oversees LifeSight client service model; coordinating with LifeSight Business Leader along with Investments, Sales and Operations leaders to deliver high-quality and efficient client service experience.

　　Responsible for coordinating amongst client team and DC consultant SME’s, while also being a SME and key stakeholder supporting sales for early technical vetting of new client opportunities and throughout the onboarding process / consult with clients on plan design and complex DC related topics and mentor junior colleagues to proficiency on these items

　　Help deliver sustainable operating income growth by: attracting new business, satisfying existing clients and contributing towards reduced costs and risks by utilizing central resourcing, technology and SME

　　Develop and oversee external and internal partners to drive a cohesive client experience

　　Drive and support the team to retain all clients and services – 100% referenceable clients in first years

　　Expertly understands the LifeSight PEP product, operating model, client service model and plan design

　　Coordinate client satisfaction measurements with broader WTW efforts

　　Key competencies

　　Effective communication skills – problem solving, timely with technical accuracy with client and business focus

　　Client acumen that delivers exceptional client experience via LifeSight team and across teams

　　Strategic mindset – bringing business, client, market knowledge to guidance and recommendations

　　Project management and prioritization focus

　　Training and management of client service team

　　Key candidate requirements

　　Deep knowledge of the US defined contribution plan market

　　Proven ability to establish and lead relationships, work collaboratively with team members across businesses and externally at all levels

　　Executive presence with polished and well developed written and oral communication skills

　　Able to navigate and drive change with an innovative and entrepreneurial mindset

　　EOE, including disability/vets