This Position is for a Lifeline Specialist with a work location in Tupelo, MS.

　　Job Details / Description

　　Position: Lifeline Specialist

　　Organizational Location: Deposit Operations

　　Summary: 

　　Looking for a Lifeline Specialist who will act as an internal support unit to employees. This position requires a strong candidate who has a solid understanding of company systems and processes.

　　Goal is to advise employees on the best way to handle a customer request to ensure policies and procedures are met while delivering an excellent customer experience.

　　Essential Job Duties

　　Handles all call and email requests from our Cadence Bank employees across all internal departments and Lines of Business.

　　Identifies and reports gaps in processes, policies and procedures to management.

　　Recommends system changes when new products are implemented and gaps are identified.

　　Works as a liaison between the employees and internal departments to streamline information. 

　　Provides feedback to management on ways to improve efficiencies, training and procedures.

　　Reviews Legal documentation for POA, Estate and Trust accounts before the branch originates the account.

　　Approves Cash shipment requests for all of Retail.

　　Skill and ability to solve problems and make sound decisions based upon set procedures.

　　Ability to comprehend and communicate bank products, services, rules, fees and disclosures.

　　Manages outstanding issues to ensure a timely resolution.

　　Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

　　Perform other duties as assigned.

　　Identifies and escalates unique situations or issues that do not fall within set procedures and guidelines.

　　Regular and reliable attendance

　　Minimum Qualifications

　　High School diploma required and some college preferred.

　　Management experience preferred.

　　1-2 years of Bank experience. 

　　Strong computer skills.

　　Strong customer Focus.

　　Multi-tasking skills.

　　Qualifications

　　Education

　　Required

　　High School or better.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities