Overview

　　We are not just offering a job but a meaningful career! Come join our passionate team!

　　As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

　　We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

　　Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!

　　Responsibilities

　　Compensation:

　　Starting pay is $18.50/hour.You are also eligible for an annual merit increase and an annual bonus based on individaul and enterprise performance.Total Rewards Benefits:

　　We like to reward our employees for their hard work and commitment. That is why we offer benefits you might not find other places:

　　Accrued Paid Time Off (PTO), plus:5 days of Life Leave to take care of yourself and your familyPaid Volunteer TimeAnnual Celebration Day to celebrate what's important to youParental leave for mothers and fathersWellnessand mental health programs401(k) Savings PlanMedical, Dental and Vision Health Reimbursement Account, Health Care Flexible Spending Accounts, and Life InsuranceTuition Reimbursement/Community College Tuition ProgramDiscounts from hundreds of retailers through our Perks at Work programDevelopment and Mentor programs designed to help our employees grow and achieve their specific career goalsEmployee Resource Groups - State Farm's Good Neighbor Culture celebrates diversity and promotes an inclusive environment where all employees feel welcomed, valued, and respected. The State Farm Employee Resource Group (ERG) program is a key element in our Enterprise D&I Structure and Strategy.We are seeking detail oriented, customer service focused and very reliable individuals to join us as Life Customer Services Assistants. In this production-based environment our team of Life Customer Service Assistants service existing policies which includes:

　　Data inputCompleting policy change requestsReviewing and researching returned mailAssembling and mailing policy documentsAdditional Information:

　　Work Arrangement: Hybrid (work from home/in office environment) - The current In-office commitment is 50% but is subject to change.Paid training lasts 2 weeks and is required, in-person, starting day 1.Training hours are 8:00 am - 4:15 pm, Monday - Friday.Full-time work schedules are 38.75 hours per week, eligible for over-time pay for time worked over 40 hours.At-home, stable internet connectivity is required.Incumbency Period:

　　New team members are eligible for other opportunities at State Farm after 12 months of service and exceptions may be considered for promotional opportunities. Come join the Neighborhood and do some good!

　　Qualifications

　　Our Life Customer Service Assistants demonstrate the following skills in their day-to-day work:

　　Knows where to find answers and serves as a technical and procedural resource to assist in resolving policy and/or policyholder questions.Maintains and updates policyholder records through attention to detail (e.g., Change of address, change in policy coverage, etc.).Communicates clearly and professionally through remarkable customer service skills.Handles multiple computer applications (i.e., Microsoft Office) while maintaining quality records in a fast-paced collaborative team environment.Thrives on accountability to your team, your work, and your schedule!