Overview

　　We are not just offering a job but a meaningful career! Come join our passionate team!

　　As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

　　We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

　　Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!

　　Responsibilities

　　Total Rewards Benefits:

　　We like to reward our employees for their hard work and commitment. That is why we offer benefits you might not find other places:

　　Accrued Paid Time Off (PTO), plus:5 days of Health Leave to take care of yourself and your familyPaid Volunteer TimeAnnual Celebration Day to celebrate what's important to youParental leave for mothers and fathersWellnessand mental health programs401(k) Savings PlanMedical, Dental and VisionHealth Reimbursement Account, Health Care Flexible Spending Accounts, and Health InsuranceTuition Reimbursement/Community College Tuition ProgramDevelopment and Mentor programs designed to help our employees grow and achieve their specific career goalsEmployee Resource Groups - State Farm's Good Neighbor Culture celebrates diversity and promotes an inclusive environment where all employees feel welcomed, valued, and respected. The State Farm Employee Resource Group (ERG) program is a key element in our Enterprise D&I Structure and Strategy.As a Life Customer Service Assistant your call-center experience and expertise will come into play as your role will include daily phone communication with State Farm agents and policyholders.

　　Life Customer Service Assistants are responsible for working directly with State Farm Agents and addressing customer service inquiries by researching account histories and providing solution options.

　　Our team of Life Customer Service Assistants service existing policies which includes:

　　data inputcompleting policy change requestsprocessing disbursements and premium payments, and assembling policiesDemonstrating strong customer-focus and being able to multi-task with several systems at one time is essential in this role.

　　If you are positive, self-motivated, and work well within a team environment, we encourage you to apply!

　　We are searching for candidates who:

　　Are flexible to continuous learningDisplay an adaptive personalityAre eager to drive positive changeIncumbency: All employees hired into the Life Customer Service Assistant position are subject to a 12-month incumbency period (beginning on the effective date in this position) which must be met before the incumbent can post or be considered for other opportunities. Exceptions to the incumbency period may be considered for promotional opportunities and will be considered on an individual basis, consistent with business needs and management approval. This does not affect the at-will relationship between State Farm and you, the employee, and does not create an employment contract, nor contractual rights.

　　Qualifications

　　Our Life Response Center Representatives demonstrate the following skills in their day-to-day work:

　　Knows where to find answers and serves as a technical and procedural resource to assist in resolving policy and/or policyholder questionsMaintains and updates policyholder records through attention to detail (e.g., Change of address, change in policy coverage, etc.)Communicates clearly and professionally through remarkable customer service skillsHandles multiple computer applications (i.e., Microsoft Office) while maintaining quality records in a fast-paced collaborative team environmentThrives on accountability to your team, your work and your scheduleCompetencies:

　　TeamworkCommunicationQualityAdaptabilityDecision Making & JudgementCritical Thinking