Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 4-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center!

　　Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 5 years in a row!

　　Our Contact Center team enjoy:

　　A starting salary of $48,642 to $60,000 annually (based on experience and credentials)

　　Company paid training and professional state licensure.

　　Potential annual bonus incentive worth up to 7.5% of your first year’s base salary

　　Hybrid work schedule once training is completed

　　An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%

　　The Opportunity

　　NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.

　　A variety of shifts are now available!

　　Responsibilities

　　Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls

　　Provide coverage options best suited to accommodate individual needs and administer transactions when necessary

　　Demonstrate effective time management to achieve performance goals/targets

　　Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.

　　Requirements

　　Excellent verbal and written communication skills

　　Strong computer and navigation skills including proficiency in Microsoft Outlook and Word

　　Accurate keyboarding skills

　　Superior listening skills

　　Strong multi-tasking ability

　　Prior customer service or contact center experience

　　Quiet, distraction-free work area at home

　　High School Diploma or GED is required; an associate’s or bachelor’s degree is desired

　　Bilingual skills are valued, but not required

　　Personal Lines Authority License is a plus

　　Additional Benefits Offered: (https://www.njm.com/about/careers/employee-benefits)

　　Medical Insurance (Blue Cross Blue Shield)

　　Dental Insurance (Delta Dental)

　　Vision (Delta Vision/ VSP)

　　Flexible Spending Account

　　Discounts on NJM auto insurance

　　Tuition reimbursement

　　Life insurance

　　Plus, additional company discounts for items like travel, service, car rental and more!

　　Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

　　This isn’t just insurance. It’s NJM. When you join the NJM family, you’ll work with talented people who care about doing the right thing by our policyholders as well as each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends – all at the same time.

　　NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and a wide range of opportunities to give back to the communities we are privileged to serve.

　　We have been named a Forbes America's Best-in-State Employer for four consecutive years.

　　Come join us! It’s time for you to make a difference alongside our remarkable team.