Knight Boat Docks manufactures dock ramps, custom docks and custom fabricated aluminum parts. Our philosophy is to do the best job the first time. Knight Boat Docks offers the marina-grade Knight Dock, the river-ready Knight SK Marine Pontoon Dock, and is the distributor of the EZ Dock product line throughout the Pacific Northwest, Montana, Utah, Alaska, Hawaii, Northern California and Canada.CUSTOMER SERVICE REPRESENTATIVEUnder the supervision of the Operations Manager, this role provides overall customer service, ensuring quick resolution, results, and the highest level of both internal and external customer satisfaction. Position responsible to intakes order requests via phone and email and perform other administrative tasks as assignedESSENTIAL DUTIES AND RESPONSIBILITIESThese duties are typically performed in this position. Employee may not perform all the listed duties and/or may be required to perform additional or different dutiesEnters complete and accurate order information in to Order Entry System by obtaining customers information and specifications. Ensures all pertinent fields are entered accurately, in a timely manner, and adhering to any unique customer requirements per procedures.Responsible for polite, professional, and efficient telephone communications with customers, ensuring timely response to all incoming calls, displaying an eagerness to serve the customer's immediate need.Provide same day order confirmations and clarify order discrepancies or delays on the various areasMaintains company document control from start to finish of each sales orderOrganizing, compiling, and filing product sell sheets and other customer and account documentsActs as first point of contact to resolve order discrepanciesSupports Sales department by greeting and directing visitors to appropriate company contact as neededProvide daily back up support to receptionist deskOther administrative office, operations or sales tasks as needed and/or assignedWork within and promote corporate vision, mission, and values of the organizationPerforms other duties as assignedREQUIRED EXPERIENCE, SKILLS AND EDUCATIONThe following generally describes the knowledge and ability required to enter the job and/or learned within a short period of time to successfully perform the dutiesHigh School Diploma or equivalent1+ prior job-related experience in an office setting preferredPrior experience supporting a construction or manufacturing industry is a plusProficient with MS Office Suite and Adobe required; Experience with Epicor is a plus.MUST be detailed oriented with excellent written and verbal communication skillsGood listening skills is essentialUses discretion, good judgment, and adherence to strict confidentialityExcellent time-management and general organization skillsPossess high level multitasking abilities and the ability to continually re-prioritize tasksComfortable with a business casual environment maintaining the appropriate appearance to represent company to the publicDemonstrated ability to work independently, produce quality work while maintaining focus within mandatory time frame.Excellent time management skills with a proven ability to meet deadlinesMust be able to meet all safety requirements for applicable safety policiesJOB AND COMPANY BENEFITSTop of market hourly rate DOE+Employer paid benefit package (Medical, Dental, Vision, Short-term disability, and Life insurance)Voluntary health plans (Flexible Spending Account, Long-term Disability and Life)401K with Employer matchPaid Time Off (PTO), holidays and sick leaveStable, family owned and operated business that focuses on the value of our employeesKnight Boat Docks, Inc. is an equal opportunity employer. Qualified applicants will receive consideratio