Introduction

　　At Scottsdale Public Library, our mission is putting people at the heart of dynamic library services. We recognize we are a work in progress and invite you to consider joining us in our efforts to achieve this mission. How we put our patrons at the HEART of what we do:

　　We continually work towards being consistent in providing quality services and leaving our patrons feeling good after interacting with us. We like to keep things light by bringing fun and a little weirdness into the library. We place the highest value on making sure patrons feel comfortable being their authentic selves in our spaces: in the library building, out in the community, or online. The library promotes belonging everywhere.

　　How we put you at the HEART of what we do:

　　We trust you to learn the position and make it yours. Our organization prefers genuine learning and a few wrong turns over perfection. We want your unique personality, your way of thinking, and your questions to add to the make-up of how we serve. Just like with our patrons, we place the highest value on making sure you feel you can be your authentic self. We support individuality and believe that a healthy work-life balance produces the best environment for serving our community.

　　Read on if our mission and work culture resonate with you.

　　Join the Scottsdale Public Library family! We are looking for dynamic, self-starters with strong customer service skills to join the Youth & Adult Services team at the Civic Center Library. Ideal candidates will be creative people who love to interact with library users of all ages.

　　About the Position

　　This position will also interact with diverse patrons of all ages and maintains flexibility to cover both youth and adult service points. Youth position includes offering programming to youth of all ages, including early literacy programming and outreach visits. Adult position includes offering programming to adult population including device and technological assistance and modeling. This position provides in-person, telephone, and virtual customer service, readers advisory to library patrons of all ages, and assistance to patrons using the library's downloadable resources and databases. Both youth and teen departments provide outreach to the community. Our team values flexibility and all staff close one night per week and work 2-3 weekend days per month.

　　Please note: Due to this position being part-time, the classification is unclassified, meaning it is at-will and serves at the discretion of the City. These positions have limited benefits.

　　Minimum Qualifications

　　Education and ExperienceA Bachelor's Degree or equivalent.Six months of library or related experience.Any equivalent combination of education and/or job-related experience that meets the minimum qualifications may be substituted. Licensing, Certifications and Other RequirementsEvery person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.Other pertinent licenses and/or certifications may be required of some positions depending on department/section assignment.

　　Essential Functions

　　Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:Provide and model exceptional customer service by making the customer the first priority.Establish, maintain, and foster positive, harmonious, professional, and effective working relationships.Create and deliver exceptional programming and educational opportunities within the library, through community outreach, and virtually.Teach and collaborate with customers, staff, and a variety of organizations to create content, to be effective consumers of information, and to be a lifelong learner.Work at all public service points to include Customer Service Desk where payments are processed.

　　Work Environment/Physical Demands

　　Work a varied schedule, including weekends and evenings.

　　To view the full job description, work environment and physical demands, Click here

　　Selection Process:

　　The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.

　　Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:Fingerprinting search of the national FBI DatabaseCriminal Background screening

　　The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

　　PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.

　　EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

　　When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.

　　This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.