LensCrafters - Lab Manager (hourly)

　　Date: Feb 7, 2024

　　Brand: LensCrafters

　　Location:

　　Charlotte, NC, US, 28211

　　Requisition ID: 831998

　　Store # : 000345 LensCrafters

　　Position: Full-Time

　　Total Rewards: Benefits/Incentive Information (https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US)

　　At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

　　By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

　　LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

　　GENERAL FUNCTION

　　The Lab Manager creates exceptional value in the lives of our customers by delivering Signature Customer Experiences. Ensures customers are always delighted by manufacturing eyewear in accordance with LensCrafters Quality Manufacturing Program. Creates a safe, supportive, and motivating work environment which encourages innovation and commitment.

　　MAJOR DUTIES & RESPONSIBILITIES

　　Provides unsurpassed customer service through ensuring the LensCrafters lab staff utilizes the Quality Manufacturing Process in the production of all eyewear.

　　Explores underlying reasons for recurring laboratory problems; goes beyond symptoms to get at causes; strives to develop long-term solutions.

　　Manages special orders, following up within guidelines.

　　Focuses on developing the most qualified lab associates by ensuring training/coaching in the following areas:

　　Quality Manufacturing Process

　　2

　　Final Inspection

　　Asset protection

　　Company safety and regulatory compliance programs

　　Career development of lab associates

　　Delivers constructive feedback in a timely manner to all lab associates. Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follow up to monitor progress.

　　Monitors training saturation reports:

　　Completes Quality Manufacturing Program Review Questionnaires and annual performance reviews for lab associates.

　　Recruits and selects high caliber staff.

　　Schedules to business needs, utilizes Company provided programs to forecast hours needed and appropriate shifts.

　　Performs administrative duties to include payroll, lab incentives and lab statistics into the Point of Sale system as required.

　　Completes and files in a timely manner all necessary store and lab paperwork thoroughly and accurately.

　　Strives to improve technical knowledge through the completion of the Quality Manufacturing Program and continually applies that knowledge in the production of all eyewear.

　　Is attentive to detail with all measurements, calculations, equipment settings and defective product.

　　Ensures all Company approved lab safety programs are implemented and maintained consistently per standards, creating a safe working environment for all associates and customers.

　　Ensures all lab associates are trained on the safe use, storage and disposal of approved laboratory chemicals, including annual refresher training. Documents training certificates retained in personnel files. Ensures all newly hired associates receive chemical safety training as part of new hire orientation.

　　Responsible for the basic operation, cleaning and ongoing maintenance of laboratory tools and equipment by ensuring adherence to established QMP maintenance procedures and calendars.

　　Maintains machines and diagnoses to support machinery functionality.

　　BASIC QUALIFICATIONS

　　High School graduate or equivalent

　　2+ years management/supervisory experience

　　Able to analyze store financial data and make recommendations regarding steps which can be implemented in the lab to improve profitability

　　Thorough technical knowledge of lab processes and equipment Business acumen to support Lab Efficacy Metrics that deliver customer and patient experience

　　Basic math skills

　　Organizational skills

　　Problem solving skills

　　PREFERRED QUALIFICATIONS

　　State licensure and/or ABO Certification

　　LensCrafters Final Inspector Certification

　　LensCrafters Quality, Fitting and Adjusting Program

　　Experience in optical lab

　　Knowledge of optical theory

　　Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

　　Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

　　We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

　　Nearest Major Market: Charlotte

　　Job Segment: Asset Protection, Manager, Retail, Management