LensCrafters - EyeCare Advisor

　　Date: Jan 16, 2024

　　Brand: LensCrafters

　　Location:

　　Menlo Park, CA, US, 94025

　　Requisition ID: 832773

　　Store # : 000178 LensCrafters

　　Position: Part-Time

　　Total Rewards: Benefits/Incentive Information (https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US)

　　At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

　　By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

　　LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

　　GENERAL FUNCTION

　　The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.

　　MAJOR DUTIES & RESPONSIBILITIES

　　Greets customers without delay (within 30 seconds).

　　Promptly answers the telephone (3 rings) in a friendly and courteous manner.

　　Explains all required paperwork, tests, products and services

　　Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.

　　Shows patience and courtesy to indecisive or difficult customers and patients.

　　Performs work accurately and thoroughly despite time pressure and customer volume.

　　Identifies situations involving unsatisfied customers and acts quickly for resolution. .

　　Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.

　　Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.

　　Places contact lens orders, processes shipments and properly submits invoices for payment.

　　Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.

　　Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.

　　Explains to customers “One Hour” processing and expected delivery times.

　　Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.

　　Maintains safe working environment for all associates/patients.

　　Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

　　RETAIL

　　Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.

　　Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary

　　DOCTOR’S OFFICE

　　Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.

　　Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.

　　Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

　　BASIC QUALIFICATIONS

　　High School graduate or equivalent

　　Strong customer service skills (internal and external)

　　Knowledge of current fashion trends

　　Strong communicator and listener

　　Problem solving ability

　　Familiarity with cash register, computers and calculators

　　Organization skills

　　Sales skills

　　Strong basic math skills

　　Knowledge of office and store merchandise

　　PREFERRED QUALIFICATIONS

　　Previous experience in customer service, retail and/or optical

　　Strong interpersonal skills

　　Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

　　Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

　　We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

　　Nearest Major Market: San Francisco

　　Nearest Secondary Market: Oakland

　　Job Segment: Fashion Retail, Retail Sales, Optometry, Fashion, Retail, Healthcare