Location

　　Charleston - 997 Morrison Drive, Suite 402

　　Business

　　We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!

　　Job Description

　　Primary Responsibilities: The Lease Screening Coordinator is primarily responsible for processing all applications for Maymont H omes. Applications are processed in the order received, adhere to the Applicant Screening Criteria, and decisions are made in compliance with Fair Housing guidelines.  

　　Skills & Competencies:  

　　Bachelor’s degree or equivalent work experience required . 

　　Experience in banking, real estate, property management, or related fields  

　　Knowledge of fair housing and local real estate laws, where applicable. 

　　Intermediate knowledge of Word, Excel , and PowerPoint; advanced preferred  

　　Working knowledge of applicable CRM, MRI, and other software systems 

　　Demonstrated strong written and verbal communication skills  

　　Demonstrated customer service skills in a fast-paced environment  

　　Detail-oriented , with the ability to produce high-quality work in a deadline-oriented environment and an ability to multi- task  

　　Ability to prove advanced critical thinking and problem-solving con cepts  

　　Ability to think critically and creatively  

　　Ability to thrive in a high volume, data entry, and processing work environment, where applicable 

　　Experience working in a work schedule environment, including in-office operations , weekends , and holidays, based on business needs .  

　　Essential Job Functions:  

　　Daily outbound and inbound follow-up with applicants for missing documents, as well as notification for approval or denials  

　　Provide accurate and complete documentation for approval. Upload documents into all required databases  

　　Check Maymont Homes work email daily and attend scheduled meetings as assigned  

　　Calculate accurate gross annual income via income documents provided and document in the database   

　　Work closely with internal and external leasing teams to provide a superior customer service experience   

　　Follow the terms of Fair Housing, the Fair Credit Reporting Act, the American Disabilities Act, and any other pertinent law   

　　Coordinate timely completion of applications, including collecting and reviewing required documentation and communicating the application decision to the leasing agent within 24 hours  

　　Work closely with internal and external leasing teams and applicants during the entire process providing exceptional customer service   

　　Minimize data entry errors to ensure the process is completed promptly   

　　Escalate all questionable or potentially fraudulent applications to management or current supervisor    

　　Update files in real-time and communicate with internal business partners' status with detailed notes in CRM   

　　Other duties, as assigned by supervisor or leadership team. 

　　Key Metrics (KPIs)  

　　Address all applications across all markets within 24 hours  

　　Applicants are emailed and sent SMS messages with status updates when additional documentation is required  

　　All notes are updated in real-time   

　　All documents are uploaded to the lead management system  

　　Meaningful feedback and collaboration with local teams and centralized leaders  

　　Achieve 90% or better on weekly screening audits  

　　Achieve a 3% or less procedural error rate   

　　Con sistent achievement of monthly goals   

　　Why work for Maymont Homes ​?

　　Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

　　Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

　　Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

　　Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

　　Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.

　　At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 800 properties and 350 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.