JOB REQUIREMENTS: As The Bank of You, North Shore Bank is about helpingfamilies thrive, businesses grow and communities flourish. And it\'s ouremployees that make the difference. With offices located throughouteastern Wisconsin, we offer a work culture that has been recognized as aTop Workplace eleven times by the Milwaukee Journal Sentinel. As amutual company, North Shore Bank isn\'t publicly-owned, which means whenwe come to work every morning, our sole focus is on providing high-touchservice to our customers and employees, and supporting our localcommunities. Are you looking for a company that places long-term growthahead of short-term profits? Where you can put your customers first andthink creatively to solve challenges? Where respect, integrity and beingtrue to your word are valued and rewarded? This is the place. SUMMARY:Responsible for the coordination of the fixed activities of the Branch.Performs office and administrative duties, resolves problems andactively cross-sells bank products and services. Supports anddemonstrates the customer service standards set by North Shore Bank.Acts in a supervisory capacity in the absence of the Branch Manager.Some Lead Tellers are assigned as Area Lead Tellers; staff in theseroles are assigned a number of branch locations to support. ESSENTIALDUTIES AND RESPONSIBILITIES North Shore Bank\'s Position Descriptionsare intended to describe only the major responsibilities of the job. Youmay be expected to perform other duties specified by your manager.Everyone is expected to contribute whatever efforts necessary to operateefficiently and effectively to insure the success of North Shore Bank.Operations: In coordination with Branch Manager, disseminates alloperational changes/updates to branch personnel through staff meetings.Serves the customer in a professional, courteous, efficient mannerthrough prompt handling of all teller functions. Ensures adherence toNSB customer service standards with both internal and externalcustomers. Answers questions from prospects or customers and maintainsgood customer relations; direct customers to proper employees foranswers to more complex problems and inquiries. Handles complex andnon-routine inquiries by tellers and customers concerning bank policyand operating procedures; researches and solves customer\'s problems,referring more difficult situations to the manager. Ensures thatstandard operating procedures and security procedures are being followedand provides guidance and training to branch personnel on operatingproblems, exceptions and adjustments. Ensures that the bank assets, bothmonetary and non-monetary are safeguarded by... For full info followapplication link. Employment selection and related decisions are madewithout regard to race, ethnicity, religion, gender, sexual orientation,national origin, age, disability, genetic history, marital status,military or veteran status, or any other characteristic protected bylaw. ***** APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/A6C2AD76BA334853