Lead Service Engineering Specialist (Automation - Drives and Soft Starters Tech Support)

　　Department: Automation

　　Location: Duluth, GA

　　About WEG Electric Corp.

　　WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

　　About the role:

　　WEG Electric Corp. has a great opportunity for a Lead Service Engineering Specialist to join our team in Duluth, GA. This role answer technical calls and emails dealing with post-sales troubleshooting, programming and wiring for all WEG automation products.

　　Primary Responsibilities:

　　Provides support and lead direction to Field Service team, Warranty Management and ASE-s

　　Organizing and reporting field defects, failure rates, and customer issues to international factories.

　　Performing monthly quality reviews and failure analysis on OEM customers;

　　Provides technical support to customers and end users, by phone or email with a complex start-up of WEG products.

　　Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.

　　Sends Return Authorization Request Form to customer when requested or when deemed appropriate.

　　Records details of calls and email in technical support database.

　　Records non-conformities of WEG products in the appropriate database.

　　Reviews field service reports as needed for warranty validation.

　　Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.

　　Assists the team on identifying parts for customers.

　　Trains the new employees in their assignments within the team.

　　Manage and perform training for customers and service partners

　　Analyzes technically customer and field complaints

　　Works with PPC and the Panel Shop, to effectively repair and/or refurbish WEG supplied panels.

　　Provides back-up to the Repair Lab and technical support as needed

　　Other duties and tasks as assigned.

　　Education:

　　High School or GED required. Associate degree in electrical, electronics or equivalent field preferred.Knowledge / training:

　　Department procedures.

　　Robust product and troubleshooting knowledge, required.

　　Knowledge of schematics, drawings and service manuals, required.

　　Demonstrated competency in complex scenarios.

　　Knowledge to handle all levels of service issues.

　　Knowledge to communicate clearly and effectively.

　　Experience:

　　10+ years of experience of related experience.We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position.

　　We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.